General Terms & Conditions

Terms of Usage

General Terms and Conditions for use of - Updated August 1, 2016 - for the websites,,,

1. Preamble

The following regulations apply to the Internet offers of LimeSurvey GmbH and are for users who have registered with these offers. By registering or logging in the user declares to have read and to agree to these terms and conditions.

The Internet services of LimeSurvey GmbH are available to individuals worldwide.

If registration has already been completed at a LimeSurvey GmbH website, the user can make use of the services of these and all other LimeSurvey GmbH websites using their username and password without have to re-register.

Under the contract, LimeSurvey GmbH offers the customer software for conducting online surveys and corresponding support services (see Paragraphs 4 and 7 et seq.). The "LimeSurvey" software package is made available under the GNU General Public License, Version 2 (GPL) licensed survey software; the "LimeSurvey" software package is provided without charge to the customer. In addition, LimeSurvey GmbH provides to its customers free of charge a forum where the customer can talk to other customers, as well as a wiki doc (, a website for the recording and processing error reports and feature requests (bugs., as well as a website to translate LimeSurvey in other languages ​​(

Use of the purchasable Premium Services Surveyor Package and hosting services (LimeSurvey hosting, LimeService) on is subject to their respective general terms and conditions.

2. Registration

Registration is required to use the full functional scope of the LimeSurvey GmbH websites including Community. The User warrants that the information provided by them in connection with the registration is accurate. They shall notify LimeSurvey GmbH of any changes in the required data by changing the relevant fields in their profile immediately. Should a user fail to fulfil this obligation, they shall bear all resulting disadvantages.

The use of the services of the LimeSurvey GmbH websites is based on registration under a user name and a password, which the user can choose.

The use on behalf of or for third parties - without their consent - and the multiple registration of a user under different names is strictly prohibited.

If registration is already carried out on one of the LimeSurvey GmbH websites, the user can use that user name and password to access all other services without re-registering.

The contract between the user and LimeSurvey GmbH is concluded upon registration. The term of the contract and any related use of the offered services is time indefinite; the user can at any time independently terminate it.

3. Obligations of users

The user agrees to a lawful use of the services of the websites of LimeSurvey GmbH.

The User undertakes not to use any illegal content or violate rights of others (including intellectual property rights, competition law, and the general right) within the context of use of the present services. In particular, the dissemination of content that is harmful to minors, child pornography, extremist or racist is prohibited.

In addition, posts, mass e-mails or comments in the chat that are not for the purpose of private, individual exchanges of views, such as commercial advertising for the user's own purposes or for third parties, premium-rate telephone numbers, junk mail, spam, chain letters, and pyramid schemes-mails are prohibited.

LimeSurvey GmbH reserves the right to exclude for any infringement, failure of the system, use of services that is alien to or prohibited by these terms of use, to irrevocably and without further inquiry exclude users from their services.

Should LimeSurvey GmbH learn of tortious use by the user or should the LimeSurvey GmbH § 5 TDG be alleged to have been used in a tortious manner by third parties, LimeSurvey GmbH will share personal data to law enforcement and regulatory authorities as required by statutory provisions. Should a review of the legality of the transmission or the objectionable use of LimeSurvey GmbH be required by law, LimeSurvey GmbH will comply.

The user releases LimeSurvey GmbH from all claims against the LimeSurvey GmbH that may be filed concerning a violation of these provisions by the contractor or third parties attributable thereto.

4. Liability

LimeSurvey GmbH does not guarantee the continuous availability of its services. LimeSurvey GmbH is liable for damages, regardless of legal grounds, but especially those that result from the non-availability of services, only in the case of gross negligence or intent.

LimeSurvey GmbH assumes responsibility for unlawful content, and specifically content and messages impacting the rights of third parties that are shared online by users in the discussion forums, direct messages, and chat channels on the websites LimeSurvey GmbH only if LimeSurvey GmbH has knowledge of the content and it is technically and economically possible for LimeSurvey GmbH to block this content from further access. In addition, LimeSurvey GmbH assumes no responsibility for the accuracy and completeness of information and data provided by third parties on the website of LimeSurvey GmbH.

LimeSurvey GmbH is not responsible for external content to which it merely provides access (§ 5 para. 3 TDG). However, LimeSurvey GmbH points out that a commitment to prevent the use of illegal content within the meaning of the Teleservices Act may still exist and LimeSurvey GmbH will make use of the following rules.

5. Data protection

The user agrees that any information they provide on the LimeSurvey GmbH website in accordance with the Federal Data Protection Act (Act), the Telecommunications Act (TKG), the Regulation on data protection for companies providing telecommunications services, and the Teleservices Data Protection Act (TDDSG ), are stored and processed as far as is necessary for the implementation of the contract.

Moreover LimeSurvey GmbH treats the data confidentially and with the agreement of the users. Any collection or processing of users' personal data beyond the scope described is carried out only with prior consent given by the user.

In particular, the disclosure of information regarding other users of the LimeSurvey GmbH offers occurs only to the extent necessary to maintain these services (particularly age, sex, living environment); otherwise each user determines to what extent to pass on their personal data to other users.

Data are kept only so long as it is required under this Agreement and in compliance with the applicable law.

The user has been informed in detail of the nature, extent, location, and purpose of the collection, processing, and use of personal data necessary for the execution of services. The user explicitly agrees to this electronic data processing.

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6. Final provisions

LimeSurvey GmbH reserves the right to modify or supplement these Terms of Use for the future. Users undertake to review changes or additions to these conditions at regular intervals. With each use of the services, the user agrees with the amended General Terms and Conditions.

This contract is subject to the laws of the Federal Republic of Germany.

The place of performance for any payments for services indicated in the contract is Hamburg.

Should one or more provisions of this agreement be or become invalid, the validity of the remaining provisions will not be affected.