These explanations of our data protection concern the domains www.limesurvey.org, community.limesurvey.org, account.limesurvey.org, forums.limesurvey.org, store.limesurvey.org, bugs.limesurvey.org, translate.limesurvey.org and manual.limesurvey.org (hereinafter ‘websites’).
Data protection is a top priority for us. We would like to inform you about how we process your data below. We therefore ask that you read the following information on data protection carefully.
This data protection notice applies to data processed by:
LimeSurvey GmbH, survey service & consultancy
Papenreye 63, 22453 Hamburg
Telephone: +49 40 22660066 (support not provided over the phone!)
The company data protection officer for LimeSurvey can be contacted via the above address, FAO: Mr Olaf Mangliers, or at www.datenschutzbeauftragter-hamburg.com.
When visiting our website
When accessing our website, information is automatically sent to our website’s server by the browser used on your end device. This information is temporarily stored in a ‘log file’. The following information is collected without any action on your part and stored until it is automatically deleted:
The legal basis for data processing is Article 6 (1) (f) of the GDPR. Our legitimate interests are based on the above-mentioned purposes for collecting data. We never use the data collected to draw conclusions about you as a person.
When subscribing to our newsletter
If you have given your explicit consent pursuant to Article 6 (1) (a) of the GDPR, we use your email address to regularly send you our newsletter. If you have provided further information within the scope of our online presence (e.g. first name, last name, company name, line of business, job title, etc.), we may use this data to send you a personalised newsletter and therefore to be able to display content relevant to you more accurately.
We use services provided by ZOHO CORPORATION B. V. to send our newsletter (see point 3).
When using our contact form
If you have any questions, you have the option of contacting us via the form on the website. A valid email address, and a first name and last name is required to do so, so that we know who the request has come from and are able to respond. Further information can be provided on a voluntary basis.
Data processing for the purposes of you contacting us takes place on the basis of Article 6 (1) (a) of the GDPR if your voluntary consent has been given.
The personal data we collect when you use the contact form is erased once your request has been resolved.
We use services provided by ZOHO CORPORATION B. V. to save and respond to your request (see point 3).
Your personal data is not shared with third parties for purposes other than those listed below.
We only share your personal data with third parties if:
3.1 ZOHO CORPORATION B. V.
We will process and maintain personal data you have provided to us by making a contact request (via the website, by email, phone, fax or in person), through a newsletter subscription or direct business relationships using a customer relationship management system (CRM system).
We use the following ZOHO CORPORATION B. V. services:
Purpose: Maintaining customer data
Data transmission for: (1) Using our contact form, (2) using our registration form
Data exchange: Data is exchanged with ZOHO SalesIQ, ZOHO Campaigns, ZOHO Flow and ZOHO Desk
Purpose: Email marketing
Data transmission for: (1) Subscribing to our newsletter
Data exchange: Data is exchanged with ZOHO SalesIQ, ZOHO CRM, ZOHO Flow and ZOHO Desk
Purpose: Further data processing service
Data transmission for: (1) Using our contact form, (2) using our registration form, (3) subscribing to our newsletter
Data exchange: Data is exchanged with ZOHO SalesIQ, ZOHO CRM, ZOHO Campaigns and ZOHO Desk
Purpose: Customer service chat
Data transmission for: (1) Using the chat feature on our websites
Data exchange: Data is exchanged with ZOHO CRM, ZOHO Campaigns, ZOHO Flow and ZOHO Desk
3.2 Web analysis/tracking providers for which consent is required
We exclusively store this data for the specified purposes. IP addresses have been truncated by removing the last few digits to guarantee anonymity.
Google Ireland Limited services
Purpose: Google Analytics allows us to collect statistics concerning website visitors.
Purpose: Google Optimize allows us to dynamically display content (e.g. for A/B tests) based on visitors’ IP addresses and the website’s user behaviour.
ZOHO CORPORATION B. V. services
Purpose: PageSense allows us to check the general use of our website through a heat map and to display important content to you in the right place on individual websites as a result. We can also anonymously record the progression of individual sessions to get an understanding of how visitors use our website. PageSense also allows us to dynamically display content (e.g. for A/B tests) based on visitors’ IP addresses and the website’s user behaviour.
Purpose: SalesIQ allows us to integrate a chat feature into our website. SalesIQ records user behaviour on our websites in order to provide our customer service representatives with precise information about your concerns when using the chat feature.
3.3 Marketing providers for which consent is required
We do not currently integrate any external marketing providers. The Google Analytics ‘Target audience for remarketing’ feature is disabled.
3.4 Google Tag Manager
You have the right:
If your personal data is processed on the basis of legitimate interests pursuant to Article 6 (1) (f) of the GDPR, you have the right to object against your personal data being processed pursuant to Article 21 of the GDPR, provided that there are reasons that relate to your particular situation or provided that the objection is against direct marketing. If the latter applies, you have the general right to object, which is processed by us without having received details concerning a particular situation.
Within the scope of you visiting our website, we use the commonly-used SSL process (secure socket layer) together with the respective maximum level of encryption supported by your browser. This is generally 256-bit encryption. If your browser does not support 256-bit encryption, we will use 128-bit v3 technology instead. You can tell whether individual pages of our website are being transmitted in an encrypted way if a key or padlock symbol is shown in your browser’s lower status bar.
We also take appropriate technical and organisational security measures to protect your data from any accidental or intentional manipulation, partial or total loss, destruction or unauthorised access by third parties. If personal data is collected and processed, information is transferred in an encrypted way in order to prevent data being misused by third parties. Our security measures are continually improved in line with technological developments.