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Customer review template

This survey template is tailored to accumulate customer reviews and feedback, focusing on their overall satisfaction, quality of products or services, customer service, price, and perceived value of a company.

It also measures the likelihood of customers recommending the company to others, providing a comprehensive understanding of customer sentiment.

Customer review survey

Example questions

Personal Information

General Satisfaction

1. On a scale of 1 to 10, how satisfied are you with your overall experience with our company/products/services?

(1 being extremely unsatisfied, 10 being extremely satisfied)

  • 1

  • 2

  • 3

  • 4

  • 5

  • 6

  • 7

  • 8

  • 9

  • 10

2. What specifically did you like or dislike about your experience with our company?

Product/Service Quality

1. How would you rate the quality of the products/services you received?

(1 being extremely unsatisfied, 10 being extremely satisfied)

  • 1

  • 2

  • 3

  • 4

  • 5

  • 6

  • 7

  • 8

  • 9

  • 10

2. Did the products/services meet your expectations?
3. Was there anything specific that was lacking in the products/services you received?

Customer Service

1. How would you rate the quality of the products/services you received?

(1 being extremely unsatisfied, 10 being extremely satisfied)

  • 1

  • 2

  • 3

  • 4

  • 5

  • 6

  • 7

  • 8

  • 9

  • 10

2. Were your questions or concerns addressed in a timely and satisfactory manner?
3. Was there a specific representative that you dealt with? How was your experience with them?

Price and Value

1. Was the price of the products/services fair in your opinion?
2. Did you feel that the value you received was worth the price you paid?
3. How does our pricing compare to similar products/services offered by our competitors?

Recommendation

1. Would you recommend our company to others? Why or why not?

Customer Review Template Builder

LimeSurvey's customer review builder allows you to gather valuable feedback from your customers, so you can improve your products and services, enhance customer satisfaction, and build a stronger brand reputation.

  • Easy and simple to use
  • Statistics
  • Questionnaire templates
  • GDPR compliance
  • So much more…

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With customer review questionnaires and template forms, you can gather valuable feedback on your products, services, and overall customer experience, helping you to identify areas for improvement and strengthen your brand's reputation.
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