Concern Survey template

This concern survey includes collecting information on the type of issue experienced and measuring the customer's satisfaction with the resolution, offering insights into the effectiveness of the problem-solving process.

It also identifies areas for improvement and provides the option for customers to contribute additional comments or suggestions, ensuring a comprehensive feedback mechanism.

Concern Survey

Example questions

Personal Information

Experience with our company

1. How long have you been a customer of our company?
2. How frequently do you use our products/services?

Concerns with Products/Services

1. Have you experienced any issues or concerns with our products/services?
2. Please specify the type of issue or concern you experienced

(Please select all that apply)

3. How did you address the issue or concern?
4. Were you satisfied with the resolution of your issue or concern?

Areas for Improvement

1. What areas do you think our company could improve upon?

(Please select all that apply)

2. Please provide any additional comments or suggestions on how we can improve our products/services to better address customer concerns:

Concern Survey Template Builder

LimeSurvey's concern survey template builder creates surveys which gather feedback and opinions from respondents about issues or concerns they have with a company's products or services.

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Concern survey templates from the LimeSurvey Community are useful for companies to gather feedback from customers on their experiences, identify areas of concern and provide an opportunity to address those concerns, thereby improving customer satisfaction and loyalty.