NPS survey template

The NPS (Net Promoter Score) survey template offers a straightforward and effective method for companies or organizations to assess customer loyalty and satisfaction, by asking customers about their likelihood to recommend the entity to others.

Accompanied by the reasoning behind their responses and additional optional questions for more in-depth insights, this tool ensures a comprehensive understanding of customer sentiment.


NPS survey

Example questions

Personal Information

Overall Satisfaction

1. On a scale of 0-10, how likely are you to recommend our company/organization to a friend or colleague?

(1 being extremely unsatisfied, 10 being extremely satisfied)

  • 1

  • 2

  • 3

  • 4

  • 5

  • 6

  • 7

  • 8

  • 9

  • 10

2. Follow-up Question: May we ask why you gave that score?

Optional Questions

1. What do you like most about our company/organization?
2. What can we improve upon?
3. How likely are you to continue using our products/services in the future?
4. Have you used our products/services in the past? If so, how has your experience been?
5. What made you choose our company/organization over others?

NPS Survey Template Builder

With LimeSurvey's NPS survey template builder, you can quickly and easily measure customer loyalty and satisfaction, identify areas for improvement, and strengthen your business relationships

  • Easy and simple to use
  • Statistics
  • Questionnaire templates
  • GDPR compliance
  • So much more…

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Gain valuable insights into your customers' loyalty and satisfaction levels with LimeSurvey's NPS questionnaires and template forms, and leverage the data to enhance your business strategies and foster stronger relationships with your customers.