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Customer feedback form template

The customer feedback form template serves as a comprehensive survey measuring customers' overall satisfaction with a company's products or services, including aspects like customer service, ease of use or accessibility, and value for money.

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By determining customers' likelihood to recommend the company to others, it assists businesses in identifying areas for improvement, ultimately helping to enhance the customer experience.

Template tags

Customer feedback form survey

Example questions

Personal Information

Overall Satisfaction

1. How satisfied are you with the products/services received from our company/organization?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Was the quality of the products/services up to your expectations?
3. Were the products/services delivered on time?

Customer Service

1. How would you rate the quality of customer service you received from our company/organization?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Were your inquiries and concerns handled in a timely and professional manner?
3. Were you satisfied with the level of assistance and support provided by our customer service team?

Ease of Use/Accessibility

1. How easy was it to access and use our products/services?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Was the information and guidance provided clear and easy to understand?
3. Were there any barriers or obstacles that prevented you from fully utilizing our products/services?

Value for Money

1. How would you rate the value of the products/services received in relation to their cost?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Were the prices reasonable and in line with market standards?
3. Did the products/services deliver the results and benefits you were seeking?

Recommendations

1. Would you recommend our company/organization to others?
2. Why or why not?
3. What suggestions do you have for improvement?

Additional Feedback

1. Is there anything you would like to share about your experience with our company/organization that was not covered in the previous questions?
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