Customer service survey template

This customer service survey template empowers companies to collect feedback concerning their customer service representatives and the effectiveness of their resolution process.

It also helps in identifying areas of improvement, ensuring the ongoing enhancement of their customer service department.


Customer service survey

Example questions

Personal Information

General Satisfaction

1. On a scale of 1 to 10, how satisfied are you with the customer service you received?

(1 being extremely unsatisfied, 10 being extremely satisfied)

  • 1

  • 2

  • 3

  • 4

  • 5

  • 6

  • 7

  • 8

  • 9

  • 10

2. Was your issue or concern resolved in a timely and satisfactory manner?
3. How likely are you to use our customer service again in the future?

Interaction with Customer Service Representative

1. Was the customer service representative friendly and helpful?
2. Was the representative knowledgeable about the issue or concern you were inquiring about?
3. Was the representative able to effectively address your issue or concern?

Communication and Resolution

1. Was the communication with the customer service representative clear and easy to understand?
2. Was the resolution to your issue or concern satisfactory?
3. Was the resolution provided in a timely manner?

Process and Tools

1. Was the process for contacting customer service convenient and easy to use?
2. Were the tools and resources provided by the customer service representative helpful in resolving your issue or concern?

Additional Feedback

1. Is there anything else you would like to share about your experience with our company?
2. Are there any suggestions you have for improving our products/services?

Customer Service Survey Template Builder

LimeSurvey's customer service form survey template builder empowers you to gather valuable feedback on your customer support team's performance and make data-driven decisions to enhance the customer experience.

  • Easy and simple to use
  • Statistics
  • Questionnaire templates
  • GDPR compliance
  • So much more…

Related form templates

Best Customer Questionnaires and Feedback Form Templates

Want to enhance your customer service experience and boost customer loyalty? Check out these customer service questionnaires and templates to gather feedback, identify areas of improvement, and show your customers that you care about their satisfaction.