Complaint Forms

Ensure your organization's success by utilizing LimeSurvey's complaint forms.

By providing a streamlined and efficient process for collecting customer feedback, you can address concerns and improve your products or services, ultimately increasing customer satisfaction and loyalty.

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Complaint Form Templates

What’s important when creating complaint forms?


Complaint forms are a valuable tool for businesses and organizations to address customer concerns and resolve issues promptly. By using complaint forms, customers can provide specific details about their complaint, allowing organizations to identify patterns and trends in customer feedback. This information can then be used to improve products or services, train employees, and enhance customer satisfaction. Complaint forms also provide a paper trail of the complaint resolution process, which can be useful for legal or regulatory purposes. Overall, complaint forms are an essential part of any customer service strategy and can help organizations maintain a positive reputation and customer loyalty.

Clearly define the purpose of the complaint form and make it easy to understand.

Keep the form simple and concise, focusing on the most important information needed to address the complaint.

Include a variety of response options, such as multiple choice, checkboxes, and open-ended questions.

Provide an option for anonymity or confidentiality, if appropriate.

Respond to complaints in a timely and professional manner.

Continuously evaluate the effectiveness of the complaint form and make necessary improvements.

Complaint Form Builder

Empower your customers, employees and clients to voice their concerns and provide valuable feedback with LimeSurvey's Complaint Form Builder, a user-friendly creator and generator that streamlines the complaint process, enabling you to improve customer satisfaction and loyalty.

  • Custom number of responses/year
  • Custom upload storage
  • Corporate support
  • Custom number of alias domains
  • Dedicated server
  • So much more…

Related templates

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Explore our range of complaint form templates designed to help you efficiently collect and manage feedback, improve customer satisfaction, and make data-driven decisions to address issues and optimize your organization's performance.

Best Complaint Questionnaires and Feedback Forms

Discover the top-rated complaint form templates from the LimeSurvey Community, designed to help you handle complaints effectively and efficiently, while also improving satisfaction and loyalty.