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Terms & Conditions

Type: Article Author: Carsten Schmitz Category: Static content Language: *
a set maximum number of included update services. Service package details can be found on the Online Presence. LimeSurvey Cloud Through the LimeSurvey Cloud service, following registration and the placement of an order, the Customer can create, manage...
24 June 2020
https://www.limesurvey.org/terms-conditions

I want to design surveys on my local computer using LimeSurvey and upload these to my LimeSurvey Cloud instance later. Is that possible?

Type: Article Category: LimeSurvey Cloud Language: *
thing though: You can't import files from a version newer than the version LimeSurvey is using, but usually, LimeSurvey Cloud always offers the latest stable version. Currently, you can import surveys from any LimeSurvey version 2.6+ or newer. Note that...
03 July 2020
https://www.limesurvey.org/support/faq/37-limesurvey-cloud/501-i-want-to-design-surveys-on-my-local-computer-using-limesurvey-and-upload-these-to-my-limesurvey-cloud-instance-later-is-that-possible

Is my survey data in LimeSurvey Cloud encrypted?

Type: Article Category: Data protection and policy Language: *
security. Your survey/response data is stored in a separate database with a separate username/password for each LimeSurvey Cloud instance. The connection of your browser to our servers is also encrypted using SSL. The data inside LimeSurvey is by...
03 July 2020
https://www.limesurvey.org/support/faq/39-data-protection-and-policy/524-is-my-survey-data-in-limesurvey-cloud-encrypted

Is my LimeSurvey Cloud instance available 100% of the time?

Type: Article Category: LimeSurvey Cloud Language: *
We are trying our best to keep your instance available at all times and guarantee a 99% uptime/month. If there is a reason to temporarily shut down the survey facilities, we will let you know in advance either by email (for a scheduled maintenance) or...
03 July 2020
https://www.limesurvey.org/support/faq/37-limesurvey-cloud/500-is-my-limesurvey-cloud-instance-available-100-of-the-time

How do I delete my LimeSurvey Cloud instance?

Type: Article Category: LimeSurvey Cloud Language: *
If you just would like to delete your LimeSurvey Cloud instance, please follow these steps: Navigate to your profile page to see an overview of your Cloud instance Look for the link 'Delete survey site' on the bottom of the details. Click on it, read...
03 July 2020
https://www.limesurvey.org/support/faq/37-limesurvey-cloud/510-how-do-i-delete-my-limesurvey-cloud-instance

How do I configure email settings in LimeSurvey Cloud?

Type: Article Category: LimeSurvey Cloud Language: *
invitiations or reminders for your survey, you have two choices: 1.) Using our mail server If you are using the LimeSurvey Cloud mail server, all your emails will have the sender address noreply@limesurvey.org. However, these emails will have a Reply-to...
03 July 2020
https://www.limesurvey.org/support/faq/37-limesurvey-cloud/502-how-do-i-configure-email-settings-in-limesurvey-cloud

Can I still use LimeSurvey Cloud after I have cancelled a subscription?

Type: Article Category: LimeSurvey Cloud Language: *
Yes. Your subscription will fall back to the FREE plan after the paid period is over (assuming that you cancelled it). Kindly note that some features (such as domain aliasing) are only available with a paid subscription.
03 July 2020
https://www.limesurvey.org/support/faq/37-limesurvey-cloud/490-can-i-still-use-limesurvey-cloud-after-i-have-cancelled-a-subscription

What is domain aliasing and how do I set it up?

Type: Article Category: LimeSurvey Cloud Language: *
Survey participants might be hesitant to participate due to the LimeSurvey Cloud URL in the address bar, e.g. following a click on a survey link from your website/invitation email, the URL changes to ‘somedomain.limesurvey.net’. Domain aliasing allows...
03 July 2020
https://www.limesurvey.org/support/faq/37-limesurvey-cloud/499-what-is-domain-aliasing-and-why-do-i-need-it

Will I lose my remaining responses when I cancel my LimeSurvey Cloud subscription?

Type: Article Category: LimeSurvey Cloud Language: *
No. Only after the paid subscription period has ended will your subscription fall back to the FREE package, which will set your account to 25 responses.
03 July 2020
https://www.limesurvey.org/support/faq/37-limesurvey-cloud/492-will-i-lose-my-remaining-responses-when-i-cancel-my-limesurvey-cloud-subscription

I am from Europe and/or would like to survey European participants. Is your LimeSurvey Cloud service compatible with the GDPR?

Type: Article Category: Data protection and policy Language: *
Yes, we are generally GDPR compatible. To be compatible with the GDPR & EU law we strongly recommend selecting our German server as server location as it is the only server location where we can guarantee full EU GDPR compliance for the future. Our...
03 July 2020
https://www.limesurvey.org/support/faq/39-data-protection-and-policy/519-i-am-from-europe-and-or-would-like-to-survey-european-participants-is-your-limesurvey-cloud-service-compatible-with-the-gdpr

Do I lose access when I cancel my subscription?

Type: Article Category: Your subscription Language: *
all features of your plan for the time period you already paid (this is the same for LimeSurvey ComfortUpdate and LimeSurvey Cloud). If you are using LimeSurvey Cloud and the subscription has expired, you will fall back to the Free package. You will...
03 July 2020
https://www.limesurvey.org/support/faq/36-your-subscription/485-do-i-lose-access-when-i-cancel-my-subscription

Where and how is my survey data hosted/stored?

Type: Article Author: Carsten Schmitz Category: Data protection and policy Language: *
If you are using our LimeSurvey Cloud hosting: When creating your LimeSurvey Cloud instance, you will be asked for the server location, where we will host your data. Currently, we offer the following hosting locations: Germany (recommended for EU...
03 July 2020
https://www.limesurvey.org/support/faq/39-data-protection-and-policy/515-where-and-how-is-my-survey-data-hosted-stored

When does my subscription period start?

Type: Article Author: Jory Nagel Category: Your subscription Language: *
Your subscription month (or year, depending on your subscription) starts on the day you subscribe. For example, a LimeSurvey Cloud BASIC package bought on April, 23rd will be automatically renewed on the 23rd of May.
03 July 2020
https://www.limesurvey.org/support/faq/36-your-subscription/483-when-does-my-subscription-period-start

7 Tips for Building a Successful Online Survey

Type: Article Author: Jory Nagel Category: Tutorials Language: en-GB
Relevant privacy features like anonymous responses or encryption and data protection come out of the box with LimeSurvey Cloud and can be configured according to your needs. 3. Know your target audience Whether you’re launching an employee satisfaction...
25 April 2024
https://www.limesurvey.org/blog/tutorials/951-7-tips-for-building-a-successful-online-survey

What kind of support do you offer?

Type: Article Category: Your subscription Language: *
When using LimeSurvey there are several ways of getting support: For technical issues/questions regarding LimeSurvey Cloud or LimeSurvey ComfortUpdate or pre-sales questions in general, please use our support tracker (only for registered users). Use...
03 July 2020
https://www.limesurvey.org/support/faq/36-your-subscription/487-what-kind-of-support-do-you-offer

What is a "storage reminder percentage"?

Type: Article Category: LimeSurvey Cloud Language: *
Storage reminder percentage is a setting in your LimeSurvey Cloud profile. This setting controls when your storage alert e-mail will be sent out. As an example, say you enter the value 10 (10%, default value) and have 100 MB total storage (Basic...
03 July 2020
https://www.limesurvey.org/support/faq/37-limesurvey-cloud/507-what-is-storage-reminder-percentage

Is it possible to show a survey policy that participants must agree to before they participate in the survey?

Type: Article Category: Data protection and policy Language: *
Yes. In LimeSurvey Cloud, you can insert a survey policy in the survey settings and require the user to agree to that by checking a box.
03 July 2020
https://www.limesurvey.org/support/faq/39-data-protection-and-policy/522-is-it-possible-to-show-a-survey-policy-the-participant-must-agree-to-before-he-may-answer-to-the-survey

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