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Customer satisfaction survey template

The customer satisfaction survey poses questions regarding overall satisfaction, ease of use or accessibility, and perceived value for money of the products or services received from a company or organization.

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It also seeks customer opinions on recommendations and collects additional feedback, providing a broad perspective of customer experience.

 
 
 

Template tags

Customer satisfaction survey

Example questions

Overall Satisfaction

1. How satisfied are you with the products/services received from our company/organization?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Was the quality of the products/services up to your expectations?
3. Were the products/services delivered on time?

Customer Service

1. How would you rate the quality of customer service you received from our company/organization?

(1 being extremely poor, 10 being excellent)

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2. Were your inquiries and concerns handled in a timely and professional manner?
3. Were you satisfied with the level of assistance and support provided by our customer service team?

Ease of Use/Accessibility

1. How easy was it to access and use our products/services?

(1 being extremely difficult, 10 being extremely easy)

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2. Was the information and guidance provided clear and easy to understand?
3. Were there any barriers or obstacles that prevented you from fully utilizing our products/services?

Value for Money

How would you rate the value of the products/services received in relation to their cost?

(1 being extremely poor value, 10 being excellent value)

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2. Were the prices reasonable and in line with market standards?
3. Did the products/services deliver the results and benefits you were seeking?

Recommendations

1. Would you recommend our company/organization to others?
2. Why or why not?
3. What suggestions do you have for improvement?

Additional Feedback

Is there anything you would like to share about your experience with our company/organization that was not covered in the previous questions?
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