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Customer survey template

The customer survey template features questions about the customer's profile, overall satisfaction, customer service, ease of use or accessibility, and perceived value for money, presenting a wide spectrum of customer experience.

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With sections for recommendations and additional feedback, it forms a comprehensive tool for gathering valuable information on customer experiences and satisfaction with a company's products or services.

Template tags

Customer survey

Example questions

Personal Information

Customer Profile

1. How long have you been a customer of our company/organization?
2. How did you first learn about our products/services?
3. How often do you use our products/services?

Overall Satisfaction

1. How satisfied are you with the products/services received from our company/organization?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. What specifically do you like about our products/services?
3. What, if anything, would you change about our products/services?

Customer Service

1. How would you rate the quality of customer service you received from our company/organization?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Were your inquiries and concerns handled in a timely and professional manner?
3. Were you satisfied with the level of assistance and support provided by our customer service team?

Ease of Use/Accessibility

1. How easy was it to access and use our products/services?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Was the information and guidance provided clear and easy to understand?
3. Were there any barriers or obstacles that prevented you from fully utilizing our products/services?

Value for Money

1. How would you rate the value of the products/services received in relation to their cost?

(1 being extremely unsatisfied, 10 being extremely satisfied)

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2. Were the prices reasonable and in line with market standards?
3. Did the products/services deliver the results and benefits you were seeking?

Recommendations

1. Would you recommend our company/organization to others?
2. Why or why not?
3. What suggestions do you have for improvement?

Additional Feedback

1. Is there anything you would like to share about your experience with our company/organization that was not covered in the previous questions?
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