Your subscription

How can I cancel my subscription?

To cancel your subscription plan: Log into your LimeSurvey account. Select "Billing History" from the profile menu (in the top right corner). Locate the plan that you wish to cancel, and click the "Cancel this plan"  link...

What payment types do you offer?

We offer the following payments types. Paypal VISA Card MasterCard Card For some countries: SEPA payments For selected customers: Payment on account/invoice  / Purchase Order (PO) -  contact us. All of the above payments...

What kind of support do you offer?

When using LimeSurvey there are several ways of getting support: For technical issues/questions regarding LimeSurvey Cloud or LimeSurvey ComfortUpdate or pre-sales questions in general please use our support tracking system (only...

When does my subscription period start?

Your subscription month (or year, depending on your subscription) starts on the day you subscribe. For example, a LimeSurvey Cloud BASIC package bought on April, 23rd will be automatically renewed on the 23rd of May.