Please help us help you and fill where relevant:
Your LimeSurvey version: LimeSurvey Community Edition   Version 6.0.3+230424
Own server or LimeSurvey hosting: Own Server
Survey theme/template: Fruit
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We are running Zammad ticketing system and trying to use Limesurvey to work with it, basically our ticketing system will generate an email to customer once a ticket is closed, seeking their feedback by clicking the URL (we wanted to use the limesurvey URL for them to submit feedback). The question is, I don't know how to connect Zammand and limesurvey, I googled around and seems token feature in limesurvey could help, but I didn't see the token option in limesurvey, anyone knows if this is possible? We need to have the customer email address and ticket number in that URL and once customer clicks on that URL, he will be redirected to the correct limesurvey URL where he can submit feedback and the result will be collected and saved in limesurvey, later on we can have the reports based on the customer email address and corresponding ticket number.

Thanks a lot in advance!

Hi,
no need to use Google where you do not find anything useful.
Just read the manual
[url] manual.limesurvey.org/URL_fields/en#Start_URL [/url]
Here you see how you save GET parameters in your survey.

In your case:
Create two questions of type "short text", you may use question codes like "email" and "tid"
Then your URL like "myServer.com/limesurvey/123456?email=me@myemail.com&tid=ABC123





Of course you hide these two questions in your real survey.

Joffm

Dear Joffm,

I used Panel Integration to create customer values, Email and TicketID, and I can used the trigger in Zammad to include URL like  limesurvey.local/limesurvey/index.php/59...l=test.rachel@edu.cn , both email and ticket ID are variables in Zammad. However, it seems different from what you advised about prefilled? 

The other concern is that - how can we prevent repeated submission? I can't use cookie option because it's possible that we have one Email accont that needs to submit survey for many tickets. Any other possible approaches?

eavenhuang wrote:

The other concern is that - how can we prevent repeated submission? I can't use cookie option because it's possible that we have one Email accont that needs to submit survey for many tickets. Any other possible approaches?

You will probably have to use tokens (created via the API).

- manual.limesurvey.org/Survey_participants/en

Have a look at this similar thread - forums.limesurvey.org/index.php/forum/ca...rchase-survey#242310

Hi,

it seems different from what you advised about prefilled? 
.../limesurvey/index.php/596423?lang=en&TicketID=0001&Email=test.rachel@edu.cn

But this is exactly what I wrote: Two questions "TicketID" and "Email"

And to prevent repeated  submissions?
In your version there is included the plugin "statFunctions".
Just count the number of submissions of a TicketID.
Greater than 1 --> screen out.

Joffm

Dear Tony,

thanks for the information, I don't have expertise to use API Programming but that's what I can seek help from others.

if we allowed repeat submissions in limesurvey, can we make the resubmission update the old record, instead of creating new lines of record? There's an option in limesurvey saying about it, - If the survey is not anonymous and token-based response persistence is enabled, the user will update the existing responses. but it seems that the old record was not updated, it was new line being created each time:(

eavenhuang wrote:

if we allowed repeat submissions in limesurvey, can we make the resubmission update the old record, instead of creating new lines of record? There's an option in limesurvey saying about it, - If the survey is not anonymous and token-based response persistence is enabled, the user will update the existing responses. but it seems that the old record was not updated, it was new line being created each time

Both "Enable participant-based response persistence" and "Allow multiple responses or update responses with one access code" must be enabled.

 

Dear Tony,

I did what you advised but the result seems the same, I used this URL (with custom attributes) 3 times and I can see 3 responses there

I'm attaching the screenshots for your reference, anything I'm missing?

 

Dear Joffm,

Thanks for the additional information, I will try this out to see if it's possible. I'm using the relevantly new edition -  LimeSurvey Community Edition   Version 6.0.3+230424 

Dear Tony,

One more thing I'm not sure if it's related, but I use the open-access option for my survey, I didn't use the closed-access because I can't provide the access code for each and every customer who is welcome to submit the survey. They just need to click the URL and put their answers there, no access code to be pasted.

Dear Joffm,

I've activated the plugin but where I can see the option to use this statFunctions? I didn't find it in my survey settings or any options .

You use these functions in ExpressionScript.
See the examples in the manual
[url] manual.limesurvey.org/StatFunctions [/url]

The last one refers to the check of unique TicketID.

And now you should be able to create a small prototype of this survey and provide the lss export.
An example is always better than only talking about it.