popup html editor does not work since last stable update

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4 years 3 months ago - 4 years 3 months ago #118483 by tamase
The popup html editor does not work since the last stable version. Nothing happens when I click the pencil-button (when I want to edit my survey text)!
Does anybody have the same problem? Tried different browsers, cleared cache, etc...still no solution :(
thanks!!!
I have Version 2.05+ Build 150310
Attachments:
Last edit: 4 years 3 months ago by tamase.

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4 years 3 months ago #118493 by DenisChenu
Strange : it work for me.

Can you look at the javascript console (Chrome have it, Firefox have it) but better is to use firebug : getfirebug.com/

Denis

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand .
An error happen ? Before make a new topic : remind the Debug mode .

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4 years 3 months ago #118543 by tamase
hi thanks, this is what I get in the console of firefox:

TypeError: editorwindowsHash is undefined


numwindows = editorwindowsHash.length;

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4 years 3 months ago #118544 by c_schmitz
Maybe for some reason not all files were correctly replaced/placed. Try downloading the latest version and updating manually, and make sure all files are replaced.
Then clear your browser cache and try again.

Best regards

Carsten Schmitz
LimeSurvey project leader

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4 years 3 months ago #118545 by tamase
Thank you, I´ll try that immediately!

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4 years 3 months ago #118546 by tamase
still the same! nothing happens :(

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4 years 3 months ago #118547 by c_schmitz
I can only assume that for some reason not all files are loaded. Check your browser console and see if you get an error for some JS files.

Best regards

Carsten Schmitz
LimeSurvey project leader

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4 years 3 months ago #118548 by tamase
nothing in the console, the popup window opens and is empty :(

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4 years 3 months ago #118549 by c_schmitz
Try to activate debug mode in /application/config/config.php and see if you get some error.

Best regards

Carsten Schmitz
LimeSurvey project leader

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4 years 3 months ago #118550 by tamase
"NetworkError: 500 Internal Server Error - survey.fh-vie.ac.at/third_party/ckeditor/ckeditor.js "
ckeditor.js
ReferenceError: CKEDITOR is not defined


CKEDITOR.on('dialogDefinition', function (ev) {

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4 years 3 months ago - 4 years 3 months ago #118551 by c_schmitz
And there is your problem. For some reason that file cannot be loaded from the server.
You will need to contact your server admin and ask why. Check also permissions on the file.

Best regards

Carsten Schmitz
LimeSurvey project leader
Last edit: 4 years 3 months ago by c_schmitz.

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4 years 3 months ago #118552 by tamase
I´m also server admin :) checked permissions, now I get:

TypeError: editorwindowsHash is undefined


numwindows = editorwindowsHash.length;

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4 years 3 months ago #118553 by tamase
had to delete .htaccess-file under /var/www/third_party/ckeditor now it works!!!

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