surveys sent but not received

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3 years 1 month ago #109985 by LeslieD
LeslieD created the topic: surveys sent but not received
I sent surveys to internal colleagues in a test phase. All went as planned. When it came time to send to external clients, although the survey was marked as sent with a time and appropriate icons, none were received. It appears to be a setting or a firewall issue. I have my IT people working on the firewall. Can anyone help with the settings?

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3 years 1 month ago #109988 by holch
holch replied the topic: surveys sent but not received
The fact that respondents have not recieved your emails, there can be many, many reasons.

What are your settings in the email settings?
To what kind of emails have you sent the invitations?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
The following user(s) said Thank You: LeslieD

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