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TOPIC: Spam problem with invitations

Spam problem with invitations 4 years 9 months ago #75037

  • mixx
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Hello,

I just started working with Limesurvey and I am pleasantly surprised with its capabilities.

I only have a problem with sending invitations and the invititations ending in the spambox.

Can anyone give me some tips on how to resolve this problem or a good workaround?
I need the invitations because I work with tokens.

thanks in advance.

Mick
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Spam problem with invitations 4 years 9 months ago #75260

  • Mazi
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Please search the forums for "spam", there are several threads and advices.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Spam problem with invitations 4 years 9 months ago #75273

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I rewrote the html of the e-mail template and now the problem seems to be solved.
It was especially Outlook that caused the problem.

Thanks anyway.

Mick
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Spam problem with invitations 4 years 9 months ago #75279

  • Mazi
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Mick, you have probably read some forum topics on this. Can you please help us and create some list of arrangements, so we can collect suggestions here!?

Other users will benefit from this a lot and we can later add this to our manual.

Thanks!

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Spam problem with invitations 4 years 9 months ago #75301

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As I mentioned above the problem occured especially in Outlook. My ISP has a severe filter but does not block the mails.
The reason is that Outlook junk mail filter filters the mails not only on emailadres or isp but also on content, and more important on content structure and configuration.

What can cause the problem:
* Use of tags with wrong syntax or not closing the tags
* Wrong html structure
* Use of images
* Use of links and especially optout functions which can be seen as fishing.

What did I do:
* I cleared the html template and started from scratch
* I builded a basic html structure with all the necessary tags (html-head-title-body)
* Of course checked all opening and closing of the tags :)
* Then one by one added and tested the limesurvey functions I needed.
* Did not use images and optout
* as limesurvey functions I use: firstname, lastname, urlsurvey, token and an extra attribute

What did not work was embedding the urlsurvey link in a tag to hide the hyperlink.

I must add that I did not yet do a large scale test , but I'll keep you all posted after I did
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Spam problem with invitations 4 years 9 months ago #75357

  • Mazi
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Thanks for this detailed information.

Did you notice any invalid tags at the default email messages? If so, please open a ticket at our Bugtracker for this.

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Aw: Spam problem with invitations 4 years 8 months ago #77525

  • Mazi
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mixx wrote:
I only have a problem with sending invitations and the invititations ending in the spambox.

Can anyone give me some tips on how to resolve this problem or a good workaround?
I need the invitations because I work with tokens.
I have collected all "spam" related advice I could find at the forums and written a blog post at the limesurvey-consulting.com website, titled "How to prevent Limesurvey email invitations or reminders being treated as spam".

If I forgot anything, please add a note here.

Thanks!

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Spam problem with invitations 18 hours 51 minutes ago #145524

  • veylau
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Hi,

Thanks for the tips regarding Spam mails.

I've tried af few of those tips, but when testing, we keep getting the message that the sender should not be trusted.

I think I'll need to change the email method from php to smtp. I've done this in the global settings like you told in your blogpost, but inside the settings of a survey, nothing is changed, and I think it keeps sending via the php method.

How can I change this? Inside a survey you can only choose the sender, not the sending method :/

Thanks in advance!
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Spam problem with invitations 18 hours 29 minutes ago #145526

  • Mazi
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Hi,

1. Which Limesurvey version do you use?

2. What is the URL of your Limesurvey system?

3. What is the email address you set as admin email at the survey settings?

4. What is the exact error message?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)survey-consulting.com'"
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Spam problem with invitations 18 hours 27 minutes ago #145527

  • holch
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You can only change the sending method for the whole installation, in global settings as you say.

What makes you think that the method has not been changed?
Have a look at the manual! It is a really valuable source for information. Here some helpful links:
Manual (EN) | Question Types | [url=https://manual.limesurvey.org/Workarounds[/url]

If you found this answer helpful and it saved you some time please consider a [url=https://donate.limesurvey.org[/url] to the...
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Spam problem with invitations 18 hours 9 minutes ago #145534

  • LouisGac
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veylau wrote:
the sender should not be trusted.
technet.microsoft.com/en-us/library/cc540496(v=ws.10).aspx
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Spam problem with invitations 16 hours 40 minutes ago #145540

  • veylau
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Hi,

I tought that because you could only set smtp settings for global site, not specific surveys.
Some of them where made by my collegue and those where not able to send without spam notifications.

When changing the survey email adres into the same as the global adres, everything worked fine.
Thanks for the answers!
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