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TOPIC: Error Message: Could not instantiate mail function.

Error Message: Could not instantiate mail function. 4 years 9 months ago #69973

  • DenisChenu
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Shnoulle wrote:
Did you create the token ?
Assistance on LimeSurvey forum and LimeSurvey core developpement are on my free time (Say thanks ?).
A bug not reported is a bug not corrected. | Please, read the documentation | La doc en français à besoin de vous
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Error Message: Could not instantiate mail function. 4 years 9 months ago #69980

  • Csaba
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Yes.
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Error Message: Could not instantiate mail function. 4 years 9 months ago #70013

  • Mazi
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1. Which Limesurvey version do you use?

2. When adding a new admin user an email is send as well. Does that work fine?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Error Message: Could not instantiate mail function. 4 years 9 months ago #70031

  • Csaba
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I use Version 1.91+ Build 11379.

I add new user, but the email sending is not worked. I shows emails fail.
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Error Message: Could not instantiate mail function. 4 years 9 months ago #70057

  • Mazi
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Do you host Limesurvey on a server or on your local system?

Does switching to a different email method work for you?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Error Message: Could not instantiate mail function. 4 years 9 months ago #70072

  • Csaba
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On a webserver. Other methods also not work.
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Error Message: Could not instantiate mail function. 4 years 9 months ago #70092

  • Mazi
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Does emailing work for other web-applications?

Does your provider support email sending using SMTP at all?

Best regards/Beste Grüße,
Dr. Marcel Minke
(Limesurvey Head of Support)
Need Help? We offer professional Limesurvey support
Contact: marcel.minke(at)limesurvey.org'"
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Error Message: Could not instantiate mail function. 1 year 5 days ago #124060

  • pksupport
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I'm having the same error now on Version 2.06+ Build 150629. I haven't changed anything in my SMTP settings. If I send the emails one at a time, they work. I sent 20 at once; the debug appeared to show them sent; however they do not show up as sent in the token list. I don't know what to do. Hopefully not click 170 times! Thanks people.
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Error Message: Could not instantiate mail function. 1 year 3 days ago #124156

  • GCPS
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I am having the same problem. The difference for me is that out of 155 survey participants, only 2 email address reported "instantiate" email errors. All other emails sent out fine. All emails used the same domain address @gwinnett.k12.ga.us. So, I'm unsure why these two rec'd errors.

We are running Lime Survey on Blue Host. Lime Survery Version 2.05+ Build 150211

Any suggestions on my next steps?

Cheers,
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Error Message: Could not instantiate mail function. 1 year 3 days ago #124183

  • pksupport
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Upgrading to Version 2.06+ Build 150825 fixed this for me. Whew! Many thanks to all those who worked on it, including delivery. It was a painless upgrade, done manually as per the guide.
Last Edit: 1 year 3 days ago by pksupport.
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Error Message: Could not instantiate mail function. 1 year 2 days ago #124231

  • GCPS
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PKSupport -> Thanks for the response. I was able to send the final two addresses by switching browsers...from Chrome to FF. Clearing the cache, deleting, re-entering participants & email addresses had no effect in Chrome. Sigh.

We are using LS via 3rd party hosting service (Blue Host) so I am not entirely sure how upgrading works. This is our first time at the Lime Survey party. I will investigate upgrading and look for "the guide". Thanks for the tip.

Cheers,
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