Welcome to the LimeSurvey Community Forum

Ask the community, share ideas, and connect with other LimeSurvey users!

403 request forbidden by administrator rules

  • pthwaites
  • pthwaites's Avatar Topic Author
  • Offline
  • New Member
  • New Member
More
1 year 4 weeks ago #241885 by pthwaites
Please help us help you and fill where relevant:
Your LimeSurvey version: Version 3.27.9+210726
Own server or LimeSurvey hosting: Own server
Survey theme/template: Fruity
==================
I have an active survey which my participants are unable to access. When they try to open the link I provided, they receive a message saying "403 Forbidden. Request forbidden by administrator rules". Yesterday the site worked without issues, but today almost nobody has been able access it.

Can anyone suggest any reasons for this problem?

Please Log in to join the conversation.

  • tpartner
  • tpartner's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
1 year 4 weeks ago #241894 by tpartner
Replied by tpartner on topic 403 request forbidden by administrator rules
I can't find that error string anywhere in LimeSurvey. What has changed in the server environment?

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

Please Log in to join the conversation.

  • holch
  • holch's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
1 year 4 weeks ago #241898 by holch
This sounds like a server configuration to me. I don't think that Limesurvey can cause that. You should talk to your server admin.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

The following user(s) said Thank You: DenisChenu

Please Log in to join the conversation.

  • holch
  • holch's Avatar
  • Offline
  • LimeSurvey Community Team
  • LimeSurvey Community Team
More
1 year 4 weeks ago #241899 by holch

Version 3.27.9+210726


And given the "ancient" version you are running, it is save to say that this didn't happen after an update of Limesurvey. So there must have been some modification to the server evironment.

Independelty of this issue, you should really consider to update your Limesurvey installation. It has not received any updates, bug fixes and security patches since 26.07.2021, which means 1,5 years without updates.

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

Please Log in to join the conversation.

Lime-years ahead

Online-surveys for every purse and purpose