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HTML editor unavailable since the update ( 4.4.14+210322 )
- davidBDI
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3 years 1 month ago #214036
by davidBDI
HTML editor unavailable since the update ( 4.4.14+210322 ) was created by davidBDI
Big problem this morning,
We can't edit texts, questions, templates etc... at all since the update via comfort update.
Am I alone?
a modification in the access path to the css/js resources would be the cause?
We can't edit texts, questions, templates etc... at all since the update via comfort update.
Am I alone?
a modification in the access path to the css/js resources would be the cause?
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- davidBDI
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3 years 1 month ago - 3 years 1 month ago #214045
by davidBDI
Replied by davidBDI on topic HTML editor unavailable since the update ( 4.4.14+210322 )
my solution:
I got a backup of the tmp/assets/xxx/ directory with ckeditor.js inside (the directory name has changed between the backup and the update).
I uploaded the missing directories :
tmp/assets/623b9acc/core
tmp/assets/623b9acc/lang
tmp/assets/623b9acc/skins
tmp/assets/623b9acc/plugins/videodetector
tmp/assets/623b9acc/plugins/balloonpanel
tmp/assets/623b9acc/plugins/copyformatting
tmp/assets/623b9acc/plugins/dialog
tmp/assets/623b9acc/plugins/scayt
tmp/assets/623b9acc/plugins/a11ychecker
tmp/assets/623b9acc/plugins/limereplacementfields
Then restore apache rights on all these directories.
It works again... strange...
I got a backup of the tmp/assets/xxx/ directory with ckeditor.js inside (the directory name has changed between the backup and the update).
I uploaded the missing directories :
tmp/assets/623b9acc/core
tmp/assets/623b9acc/lang
tmp/assets/623b9acc/skins
tmp/assets/623b9acc/plugins/videodetector
tmp/assets/623b9acc/plugins/balloonpanel
tmp/assets/623b9acc/plugins/copyformatting
tmp/assets/623b9acc/plugins/dialog
tmp/assets/623b9acc/plugins/scayt
tmp/assets/623b9acc/plugins/a11ychecker
tmp/assets/623b9acc/plugins/limereplacementfields
Then restore apache rights on all these directories.
It works again... strange...
Last edit: 3 years 1 month ago by davidBDI.
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- jelo
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3 years 1 month ago #214067
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic HTML editor unavailable since the update ( 4.4.14+210322 )
Did you clear the browser cache after the update. It's often a client issue with the cache.
The serverside assets are a cache too. You can reset that cache via a button in the LimeSurvey settings.
The serverside assets are a cache too. You can reset that cache via a button in the LimeSurvey settings.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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- DenisChenu
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3 years 1 month ago #214085
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic HTML editor unavailable since the update ( 4.4.14+210322 )
I have excatly the same issue when upgrade from 3.25.1 to 3.25.15
1. get page for 1st time : broke with time (windows server seems very slow to make directory copies, happen each time i update).
2. reload : seems OK
3. No html editor
4. Reset ccahe in global settings
5. Wait, no crash (???)
6. OK : have the editor
I think ckeditor updated uin both version, didn't really uinderstand why it don't work 1st time.
1. get page for 1st time : broke with time (windows server seems very slow to make directory copies, happen each time i update).
2. reload : seems OK
3. No html editor
4. Reset ccahe in global settings
5. Wait, no crash (???)
6. OK : have the editor
I think ckeditor updated uin both version, didn't really uinderstand why it don't work 1st time.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.