Limesurvey generates wrong link to Font

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7 months 1 week ago #179276 by duennerd
Hello everyone

I have a problem, where I get this error in my logs:
- 404 GET /survey/tmp/assets/22fc2892/font-src/Noto/NotoSans-Italic HTTP/1.0

So instead of NotoSans-Italic.ttf limesurvey tries to access NotoSans-Italic (whitout file extension).
Which fails and results in a IP ban, because limesurvey does it for every new page in a questionnaire and my host does IP ban for too much 404 errors.

I can copy the font-file in the folder and delete the file extension, that both files are present, but for an other person there will be the same problem. It's a cat and mouse game.

Does anyone have an idea, why limesurvey is behaving this way and how I can resolve it?
I have this version: Version 3.14.11+180926
As a template, we copied the fruity template, changed/added a logo and added a few custom.css in the correspondent file. (When I tried to look in the custom.css this morning I got banned myself due of 404 errors.)
Well I think they are 404 error. But I'm not 100% sure.


Daniel

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7 months 1 week ago #179277 by jelo

duennerd wrote: Which fails and results in a IP ban, because limesurvey does it for every new page in a questionnaire and my host does IP ban for too much 404 errors.

That is a very bad idea. I would change the provider, if it is really the 404 error which triggers a IP ban.

duennerd wrote: Does anyone have an idea, why limesurvey is behaving this way and how I can resolve it?I have this version: Version 3.14.11+180926

The last release of LimeSurvey is 3.15.6+190108 . I recommend you install that version in a separate location and test your surveys. If you got no issues, update your main installation.

If you still have the issue, you can report a bug.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: LouisGac

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7 months 1 week ago #179278 by duennerd

jelo wrote: That is a very bad idea. I would change the provider, if it is really the 404 error which triggers a IP ban.

I will do that for sure. But for now, we have a running questionnaire with links we already sent out.

jelo wrote: I recommend you install that version in a separate location and test your surveys. If you got no issues, update your main installation.

I will try this.

Cheers Daniel

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7 months 1 week ago #179280 by LouisGac
thank you for reporting the issue. If you don't want to update your installation while runing a survey, you can fix it manually by editing the noto.css file:

github.com/LimeSurvey/LimeSurvey/blob/ma...s/fonts/noto.css#L20
The following user(s) said Thank You: duennerd

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7 months 6 days ago #179351 by duennerd
Hi LouisGac

Thank you for your help. I decided to upgrad from Version 3.14.11 to 3.15.6.
I will see if I dont have any troubles.
It seems, that the version 3.1 is still a bit buggy.
I'm running into some issues and troubles. :-/

Cheers Daniel

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7 months 6 days ago #179379 by jelo

duennerd wrote: Thank you for your help. I decided to upgrad from Version 3.14.11 to 3.15.6.

Which won't fix your reported bug.

The bug fix was done two days ago.
github.com/LimeSurvey/LimeSurvey/commit/...5b9a4bd0d7246712e5cf

LS 3.15.6 was released nine days ago. So the fix isn't in that version you updated to.

The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: duennerd

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7 months 6 days ago #179400 by duennerd
Hey everyone

I updated the noto.css file.
Thanks

Cheers Daniel

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