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Survey submission is excruciatingly slow
- mrli999
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3 years 11 months ago #199019
by mrli999
The problem was caused by the smtp account. My smtp account is not on the same server as the web site. It took some times to send email out using that smtp account. Thanks.
Replied by mrli999 on topic Survey submission is excruciatingly slow
mrli999 wrote: I also came with this problem. My version is: 2.73.1+171220.
Does anyone know how to resolve this problem? Thanks.
The problem was caused by the smtp account. My smtp account is not on the same server as the web site. It took some times to send email out using that smtp account. Thanks.
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- holch
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3 years 11 months ago #199073
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic Survey submission is excruciatingly slow
Yes, this is a problem. When the emails are not working properly, it can cause problems with the survey. Not sure if this problem has been solved in LS3 and LS4
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- jelo
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3 years 11 months ago #199075
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Survey submission is excruciatingly slow
The survey submission process is not finished till the notification email (if SMTP is enabled) has been delivered. That hasn't changed.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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- DenisChenu
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3 years 11 months ago #199084
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Survey submission is excruciatingly slow
Using php mail can fix the issue,
And php mail use default server system, this one can use another smtp relay.
Seems to be difficult to send an email without waiting result , if you have advice on a how to do this.
And php mail use default server system, this one can use another smtp relay.
Seems to be difficult to send an email without waiting result , if you have advice on a how to do this.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- holch
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3 years 11 months ago - 3 years 11 months ago #199086
by holch
So couldn't we trigger the email sending by submitting, but not require the survey to wait until this has happened to finalize? At least then we have the completed survey. Yes, we still have a problem with the email, but at least 50% of the "goal" is completed. In many cases the email sent is a nice to have and probably would count rather just 5-10% of what should be achieved and the survey completion is 90-95% of that goal.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey submission is excruciatingly slow
I don't know, but I would prefer the completion of the survey to be independent of the sending of the email. Yes, of course the email should be sent. But when there is an issue with email, I'd rather have at least the survey completed with no email sent than having no email sent and the survey not being finished.Seems to be difficult to send an email without waiting result , if you have advice on a how to do this.
So couldn't we trigger the email sending by submitting, but not require the survey to wait until this has happened to finalize? At least then we have the completed survey. Yes, we still have a problem with the email, but at least 50% of the "goal" is completed. In many cases the email sent is a nice to have and probably would count rather just 5-10% of what should be achieved and the survey completion is 90-95% of that goal.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Last edit: 3 years 11 months ago by holch.
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- DenisChenu
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3 years 11 months ago #199094
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Survey submission is excruciatingly slow
For information : if you use php mail, it's really quick .
No control of done or not
And you can set your server use a SMTP relay …
No control of done or not
And you can set your server use a SMTP relay …
Use php mail …So couldn't we trigger the email sending by submitting, but not require the survey to wait until this has happened to finalize?
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.
- jelo
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3 years 11 months ago #199103
by jelo
The few users using notification will learn it the hardway. They will disable notifications or switch software. They will not use phpmail cause that will not be a suitable way in most hosting environments.
Idea 1: Save notifications into the database and have a cron job combined with a server load check to run notification in low load situation.
Idea 2: Prioritize survey submission over notification emails and have a timeout for notification emails.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Survey submission is excruciatingly slow
holch wrote: I don't know, but I would prefer the completion of the survey to be independent of the sending of the email.
The few users using notification will learn it the hardway. They will disable notifications or switch software. They will not use phpmail cause that will not be a suitable way in most hosting environments.
Idea 1: Save notifications into the database and have a cron job combined with a server load check to run notification in low load situation.
Idea 2: Prioritize survey submission over notification emails and have a timeout for notification emails.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The topic has been locked.