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White admin screen after limesurvey2.72.3+171020 installation on RHEL 7.4

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6 years 4 months ago #160025 by pauli
Hi,

We have a fresh install of limesurvey on an RHEL server with MariaDB 5.5, PHP 7.1.2.

The front end displays but, the admin screen is white after installation, we have tried debug=1 and debug=2 in the config file but nothing is being output to the screen.

The NGINX log shows that files in tmp/assets/* are unavailable:

2017/10/25 16:27:02 [error] 11067#11067: *316 open() "/app/www/limesurvey/tmp/assets/cbcf2115/css/font-awesome.min.css" failed (2: No such file or directory), client: 180.90.2.5, server: example.com, request: "GET /tmp/assets/cbcf2115/css/font-awesome.min.css HTTP/1.1", host: "example.com", referrer: " example.com/index.php?r=admin/authentication/sa/login "

2017/10/25 16:27:02 [error] 11067#11067: *316 open() "/app/www/limesurvey/tmp/assets/fa5af5c8/css/bootstrap.css" failed (2: No such file or directory), client: 180.90.2.5, server: example.com, request: "GET /tmp/assets/fa5af5c8/css/bootstrap.css HTTP/1.1", host: "example.com", referrer: " example.com/index.php?r=admin/authentication/sa/login "

2017/10/25 16:27:02 [error] 11067#11067: *316 open() "/app/www/limesurvey/tmp/assets/fa5af5c8/css/yiistrap.css" failed (2: No such file or directory), client: 180.90.2.5, server: example.com, request: "GET /tmp/assets/fa5af5c8/css/yiistrap.css HTTP/1.1", host: "example.com", referrer: " example.com/index.php?r=admin/authentication/sa/login "


We have set the limesurvey/tmp/* folders to be writeable, /tmp/assets/fa5af5c8 exists but is empty.

Please help! :)

Thanks in advance

Paul
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6 years 4 months ago #160029 by LouisGac
Hi Paul,

could you check in the first place if the files exist or not in the tmp directory?
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6 years 4 months ago #160035 by pauli
Hi Louis

The folders exist but are empty - the js/css files are not present there

thanks
Paul
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6 years 4 months ago - 6 years 4 months ago #160049 by LouisGac
the operation of copying the files is made by the Yii Framework itself, so it's not a problem related to LimeSurvey.

I bet on a server configuration problem, most probably SE Linux:
access.redhat.com/documentation/en-US/Re...rity-Enhanced_Linux/
Last edit: 6 years 4 months ago by LouisGac.
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6 years 4 months ago #160171 by pauli
Hi Louis

SELinux was already disabled, so...

We deleted the installation and downloaded/installed the zip archive instead of the gz one. An installation from this download proceded trouble-free.

thanks

Paul
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