Can't log in with new accounts

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1 month 5 days ago #159577 by phyokyi
phyokyi created the topic: Can't log in with new accounts
Hi,

Today I created limesurvey through google cloud launcher.
So far with the default account is okay.
I try to create the new account.
Till that okay, i can access my new account.
Email sending password also okay.
But when I trying to set up the permission for new account.
it become problem and when i trying to login with new created account.
it showing following error.

" Internal database authentication method is not allowed for this user "

I try to give full permission to new user.

Still same problem

How can I do it?

Thanks.

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1 month 5 days ago #159582 by jelo
jelo replied the topic: Can't log in with new accounts
You might need to ask the company which created the deployment image.
console.cloud.google.com/launcher/detail...esurvey?q=limesurvey
Sometimes there a limits and customization which are unknown to us here.

We don't know what LS version is used.
What permissions did you checked when creating the additional user.
"Use internal database authentication" checked?
You should check the plugins settings as well.
"LimeSurvey internal database Core: Database authentication + exports" activated?

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