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Limesurvey completely broken after ComfortUpdate and manual reinstall!
- mfreund
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6 years 5 months ago - 6 years 5 months ago #159340
by mfreund
Limesurvey completely broken after ComfortUpdate and manual reinstall! was created by mfreund
My LS suddenly started producing problems, with the main survey admin home screen and the surveys list working okay, but when I tried to open a survey the page would only partially load and the links would be dead. (Screen shot below.)
I thought that the script files might have somehow gotten corrupted, so I did a database integrity check that did not indicate any problems.
I then tried doing a ComfortUpdate, and the only alert it gave me was about my modified favicon.ico file. However, when I finalized the ComfortUpdate, the Limesurvey screen came up completely blank.
I then tried to download the current version of LS and manually install it (preserving only config.php and /upload), but it still comes up completely blank.
What could be going on? I checked the permissions, which are set to 755. Is there something else that could be happening?
This is a terrible time for this to happen, since I was just about to launch an important survey tomorrow! If anyone can help me troubleshoot ASAP, I will greatly appreciate it!
(Disclaimer: I am a good trained monkey, capable of following directions but not very sophisticated when it comes to technical issues like this. My site is hosted, so I may not have access to some server admin functionality.)
I thought that the script files might have somehow gotten corrupted, so I did a database integrity check that did not indicate any problems.
I then tried doing a ComfortUpdate, and the only alert it gave me was about my modified favicon.ico file. However, when I finalized the ComfortUpdate, the Limesurvey screen came up completely blank.
I then tried to download the current version of LS and manually install it (preserving only config.php and /upload), but it still comes up completely blank.
What could be going on? I checked the permissions, which are set to 755. Is there something else that could be happening?
This is a terrible time for this to happen, since I was just about to launch an important survey tomorrow! If anyone can help me troubleshoot ASAP, I will greatly appreciate it!
(Disclaimer: I am a good trained monkey, capable of following directions but not very sophisticated when it comes to technical issues like this. My site is hosted, so I may not have access to some server admin functionality.)
Last edit: 6 years 5 months ago by mfreund.
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- ollehar
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6 years 5 months ago #159345
by ollehar
Replied by ollehar on topic Limesurvey completely broken after ComfortUpdate and manual reinstall!
Hi,
Could you set debug = 2 in config.php, please? Then reload the page and post your error message here.
Could you set debug = 2 in config.php, please? Then reload the page and post your error message here.
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- LouisGac
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6 years 5 months ago #159347
by LouisGac
Replied by LouisGac on topic Limesurvey completely broken after ComfortUpdate and manual reinstall!
could you open a ticket please? (menu on top right Support->Contact us)
I will help you step by step
I will help you step by step
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- mfreund
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6 years 5 months ago #159358
by mfreund
Replied by mfreund on topic Limesurvey completely broken after ComfortUpdate and manual reinstall!
I received this error message:
Parse error: syntax error, unexpected '/application/config/config-defaults.php on line 600
Parse error: syntax error, unexpected '/application/config/config-defaults.php on line 600
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- ollehar
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6 years 5 months ago #159362
by ollehar
Replied by ollehar on topic Limesurvey completely broken after ComfortUpdate and manual reinstall!
For anyone else having this issue, the solution should be to change
[1]
to
array(1)
on line 600 in config-defaults.php
[1]
to
array(1)
on line 600 in config-defaults.php
The following user(s) said Thank You: tomzt
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- tomzt
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6 years 5 months ago - 6 years 5 months ago #159803
by tomzt
Replied by tomzt on topic Limesurvey completely broken after ComfortUpdate and manual reinstall!
After I set debug = 2 in config.php I found Error in \limesurvey\application\models\respons.php in line 115 .
I change it from $errors = []; to $errors = arraray();
It work
I change it from $errors = []; to $errors = arraray();
It work
Last edit: 6 years 5 months ago by tomzt.
The following user(s) said Thank You: DenisChenu
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- ollehar
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6 years 5 months ago #159810
by ollehar
Thanks for reporting this. I've commited this change to the repository.
Replied by ollehar on topic Limesurvey completely broken after ComfortUpdate and manual reinstall!
tomzt wrote: After I set debug = 2 in config.php I found Error in \limesurvey\application\models\respons.php in line 115 .
I change it from $errors = []; to $errors = arraray();
It work
Thanks for reporting this. I've commited this change to the repository.
The following user(s) said Thank You: tomzt
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