Admin Login Issue!!!

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3 months 3 weeks ago #157132 by OmetepeIslandInfo
OmetepeIslandInfo created the topic: Admin Login Issue!!!
I have the most recent community version installed on my server. It has worked perfectly without fail for over 6 months. I logged in as Admin about a week ago without an issue.

I went to log in this week as admin and it just bounces me back to the login screen, I am not getting the admin console anymore!
  • I tried resetting the password, that did not resolve the issue.
  • I even went into the MySQL DB and changed the password, still didn't fix the issue.
  • The surveys are working properly, but I can't get into the ADMIN!
  • I have not changed anything on my host server, unless my Host did without notifying me!

Any Ideas?!?

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3 months 3 weeks ago #157141 by LouisGac
LouisGac replied the topic: Admin Login Issue!!!
https problem.
Try to connect via http, without an s.

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3 months 3 weeks ago #157160 by OmetepeIslandInfo
OmetepeIslandInfo replied the topic: Admin Login Issue!!!
I have 2 copies of LS running on my 2 sites. One is HTTPS and the other is HTTP. I. Having the same problem on both!

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3 months 3 weeks ago #157161 by LouisGac
LouisGac replied the topic: Admin Login Issue!!!
well that's your problem. You must configure http OR https and connect to the correct URL.

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3 months 3 weeks ago #157174 by OmetepeIslandInfo
OmetepeIslandInfo replied the topic: Admin Login Issue!!!
My (soon to be former) host (ipage) had to fix the issue on their end. Something about changing the 'Sessions'. I had both installs configured correctly for http and https, as I said before, they have been working properly for 6-8 with one install on https and the other on http.

Thanks for trying to help!

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3 months 3 weeks ago - 3 months 3 weeks ago #157178 by holch
holch replied the topic: Admin Login Issue!!!
If what you say is true (and I assume it is) and you did not change anything (not even updating), then the only chance is that your host changed anything. So I would get in touch with them.

A running system doesn't just change behaviour without any changes to the system.

[EDIT: Sorry, somehow I didn't see that there were any answers already]

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds
Last Edit: 3 months 3 weeks ago by holch.

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3 months 3 weeks ago #157228 by DenisChenu
DenisChenu replied the topic: Admin Login Issue!!!

LouisGac wrote: well that's your problem. You must configure http OR https and connect to the correct URL.

? I have same installation on different domain with or without https without any issue …

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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3 months 3 weeks ago #157265 by LouisGac
LouisGac replied the topic: Admin Login Issue!!!

DenisChenu wrote:

LouisGac wrote: well that's your problem. You must configure http OR https and connect to the correct URL.

? I have same installation on different domain with or without https without any issue …



Sure, it's possible to do, but you must configure correctly your servers, and your installations, and turn off the SSL force mode:

github.com/LimeSurvey/LimeSurvey/blob/ma...lper.php#L4081-L4097


OP can't even get a single installation working. So he should start by reducing the complexity of the problem, then solve the minimal problem, then maybe try to move to a more complex configuration.

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3 months 3 weeks ago - 3 months 3 weeks ago #157266 by DenisChenu
DenisChenu replied the topic: Admin Login Issue!!!

LouisGac wrote: So he should start by reducing the complexity of the problem, then solve the minimal problem ….

:+1:

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .
Last Edit: 3 months 3 weeks ago by DenisChenu. Reason: forum didn't accept emoji :(

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