LimeSurvey don't work with mobile system (Ipad and Iphone)

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6 months 3 weeks ago #151993 by robertofranchi
robertofranchi created the topic: LimeSurvey don't work with mobile system (Ipad and Iphone)
Hy,
a customer said me that the release below mentioned with default model (responsive) don't work more with mobile device. Lime survey version is 2.62.2+170203 - Model responsive: default (modify with customer logo and colours)

The error is present on MAC device and Android System.

The error explained on device is that "the user haven't the permission to do the operation" (translation by italian).
It seems to be a problem on device.. on PC it works..

Someone have a solution or have managed this problem?

Thanks a lot

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6 months 3 weeks ago - 6 months 3 weeks ago #151994 by Ben_V
Ben_V replied the topic: LimeSurvey don't work with mobile system (Ipad and Iphone)
Is the survey activated?
If "no": Is the platform setting about preview for logged admin only turned off?
if "yes": Is the same survey working with another browser, device or template ?

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
Last Edit: 6 months 3 weeks ago by Ben_V.

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6 months 3 weeks ago #151995 by robertofranchi
robertofranchi replied the topic: LimeSurvey don't work with mobile system (Ipad and Iphone)
Thanks a lot.
In effect we are testing the survey and it is not active. Changed to active state now it works.
I don't think that the state may be a problem.. Thanks
Great...

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6 months 3 weeks ago #151996 by Ben_V
Ben_V replied the topic: LimeSurvey don't work with mobile system (Ipad and Iphone)

Survey preview only for administration users: By default, preview of inactive survey is restricted to authenticated users only. If you set this to 'No' any person can test your survey using the survey URL - without logging in to the administration and without having to activate the survey first.


manual.limesurvey.org/Global_settings#Security

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)

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