Gateway Timeout while Responses Statistics with all fields

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1 year 4 months ago #136546 by abdagon
abdagon created the topic: Gateway Timeout while Responses Statistics with all fields
Responses report with all fields times out - error message:

Gateway Timeout
The gateway did not receive a timely response from the upstream server or application.

Report without details and Simple Mode does not cause problems.

Provider: SiteGround
LimeSurvey: 2.50+
PHP 5.6.21

Any hints would be much appreciated.

Unfortunately phpinfo is too large to attach

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4 months 4 days ago #155943 by Rommie
Rommie replied the topic: Gateway Timeout while Responses Statistics with all fields
Did you get a solution for this? I am getting similar timeouts, especially when clicking submit after completeing the survey form.

Also hosted with SiteGround

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4 months 3 days ago #155971 by holch
holch replied the topic: Gateway Timeout while Responses Statistics with all fields
My first guess would be that either the limit for execution time or for memory in PHP is too low on your server. At least for abdagon's problem, as creating statistics for all answers can require quite some resources on the server.
Now when submitting a survey, I am not sure if this is the same problem.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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4 months 2 days ago #156021 by Rommie
Rommie replied the topic: Gateway Timeout while Responses Statistics with all fields
Thing is, the survey is logged and submitted OK. The customer even gets the confirmation email saying he successfully submitted the survey and that it was saved. It's just the on screen message after hitting submit is not displayed; the timer just spins for ages and then you get the Gateway Timeout

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