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Reminders are not working

  • kfrese
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7 years 10 months ago - 7 years 10 months ago #135717 by kfrese
Reminders are not working was created by kfrese
Running 160506 build and reminders do not seem to be working. It seems to be treating it like the initial invite, rather than a reminder.
The error is correct for a initial send, but not for a reminder. I'm really not happy with the new version of Lime...seems like a lot of issues.

Warning
There were no eligible emails to send. This will be because none satisfied the criteria of:

having a valid email address
not having been sent an invitation already
not having already completed the survey
having a token
Last edit: 7 years 10 months ago by kfrese. Reason: remove code tag
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7 years 10 months ago #135723 by Ben_V
Replied by Ben_V on topic Reminders are not working
The best is probably to open a ticket in LS bugtracker

Which LS version were you running before v2.5 ?

BTW, if you need a rock solid LS version you may want to (re)install the previous but currently maintened version 2.06 lts . With some special cares, I think it would be possible to use your current (or a clone of) 2.5 database (obviously, backup & backup again).
May someone from LS dev team advise about this process.

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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7 years 10 months ago #135724 by kfrese
Replied by kfrese on topic Reminders are not working
Ben,

Thanks for the response. Honestly, I don't know the version prior to 2.5, but I have generally kept my installation up to date on a regular basis. In other words, I did not leap from some very old version to this. It was also pretty solid prior to this upgrade and now it is a complete mess. The new UI is not great (IMHO) and I'm having all sorts of functionality problems (see my other post).

Kent
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7 years 10 months ago #135725 by Ben_V
Replied by Ben_V on topic Reminders are not working
Kent,
you will find several 3 months old posts about how to downgrade from v2.5 to v2.06. Sounds possible and if you can clone db & files you've got nothing to loose to dive into some tests...

LS 2.06 lts is a trustful solid version, with available high-quality responsives themes like TFR and Skeletonquest.
LS core team is working hard to make 2.5 definitively stable, but probably this process... requires some additional weeks.

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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