Can't login to bug tracker

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8 months 5 days ago #148757 by arpsh
arpsh created the topic: Can't login to bug tracker
As it says inthe title, I have a limesurvey.org account which I have had for years, and reported bugs before.

However, when I go to log a bug today, going into the mantis tracker gives me the error "your account may be disabled or blocked or the username/password entered is incorrect" - my credentials work fine in the main limesurvey site!

Anyone able to help on this?

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8 months 18 hours ago #148907 by DenisChenu
DenisChenu replied the topic: Can't login to bug tracker
You must contact Limùesurvey gmbh : www.limesurvey.org/contact-us

Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand (or search sondages pro).
An error happen ? Before make a new topic : remind the Debug mode .

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8 months 16 hours ago #148921 by jelo
jelo replied the topic: Can't login to bug tracker

arpsh wrote: However, when I go to log a bug today, going into the mantis tracker gives me the error "your account may be disabled or blocked or the username/password entered is incorrect" - my credentials work fine in the main limesurvey site!

Perhaps the sync between joomla and mantis is lost.

1. Change the password in your LS account. Perhaps the mantis password gets re-synced.
2. You can try to get Mantis to reset password. Normally not necessary and not sure about the side-effects.
bugs.limesurvey.org/lost_pwd_page.php
The following user(s) said Thank You: DenisChenu

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