Comfort update fails at step 3 with error 500, can't find server

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2 years 4 weeks ago #127579 by aukevann
aukevann created the topic: Comfort update fails at step 3 with error 500, can't find server
Hi,

I started comfort update, after step 3 it fails with error 500. It explains (in Dutch) that it can't find a server.
What to do? At which step to I provide the key?

Regards,
Auke

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2 years 4 weeks ago #127584 by holch
holch replied the topic: Comfort update fails at step 3 with error 500, can't find server
Maybe the servers are down. Probably due to the security problem many people do their update and the servers are getting slow. Try again a little later and see what happens.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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2 years 4 weeks ago #127597 by aukevann
aukevann replied the topic: Comfort update fails at step 3 with error 500, can't find server
Today the problem persists, can someone from limesurvey.org please assist?

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2 years 4 weeks ago #127598 by LouisGac
LouisGac replied the topic: Comfort update fails at step 3 with error 500, can't find server
sure. We have many people using the comfortUpdate right now, so the servers are working.

Can you please tell us what is your current LimeSurvey build ?

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2 years 4 weeks ago #127599 by aukevann
aukevann replied the topic: Comfort update fails at step 3 with error 500, can't find server
Version 2.05+ Build 141126

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2 years 4 weeks ago #127601 by LouisGac
LouisGac replied the topic: Comfort update fails at step 3 with error 500, can't find server
ok, so, that's an old build using the old comfortUpdate, which had several problems. The new comfortUpdate is more reliable.

So, I'd suggest you to do a manual update :
manual.limesurvey.org/Upgrading_from_a_previous_version

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2 years 4 weeks ago #127610 by aukevann
aukevann replied the topic: Comfort update fails at step 3 with error 500, can't find server
That is disappointing, just bought the comfort update for 50 euro for a year :(
It did not mention that I needed to have a certain version to make it work.

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2 years 4 weeks ago #127611 by LouisGac
LouisGac replied the topic: Comfort update fails at step 3 with error 500, can't find server
well, old comfortUpdate doesn't need any key, it was working for free (but not working so well as you can see).
your key will work with the new comfortUpdate once you upgrade to latest version. Then it will be easy for you to stay up to date and no more experiment those kind of problems.

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2 years 4 days ago #128505 by htwsaar
htwsaar replied the topic: Comfort update fails at step 3 with error 500, can't find server
I had the same problems.

(Updating from 2.05 141126 to 2.06 151109 finally)

URL: .../admin/update/step4 says that the server is unavailable. (after step 3 obviously ran through.)

I happened to click the back-button in browser twice and ended in the step for updating the database.
No way to get out there again. I assume, in any system file the status of the ongoing update is saved.

So I restored the file backup (not database) and were back in 141126.

I tried it again and the same problem occurred.
I looked into file system at .../admin/update and - compared to the backup - the file step4.php had been deleted. Of cause step 4 of the update were not able to run while the needed file was deleted earlier by itself.

After two times back button again, I started the db-update and after some more problems and some hours I managed to do the 'comfort' update.

Ideas:
- It was never mentioned, that update from 141126 to 151109 would only work with two complete runs of updates (first to last free version, then to latest version). I first was kind of surprised, that trying to update to 151109 will lead to 150731. Would be helpful if someone would have told this before.
- Old comfort update seams to be bugy. It deletes files it needs later.
- The update information keeps telling us, that the data will not be harmed.
That may be true. But it better should change data and transform it it the new application logic. After the update we found out, that the whole privileges and rights settings needs to get changed and every user had the full rights to see and change every survey. That should have been warned for!
- The new ComfortUpdate has some bugs, two. I.e. it shows the wrong versions in the change log at the beginning. For example: 'from 141126 to 141126'. It is always the same build number before and after.
It also still shows the old version and build at the end of the update: it tells you that the update was successful but still shows the old Version and build. After clicking the start page it finally shows the new version and build.
That should be solved. It doesn' t help to trust the ComfortUpdate.
The following user(s) said Thank You: LouisGac

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2 years 4 days ago #128510 by LouisGac
LouisGac replied the topic: Comfort update fails at step 3 with error 500, can't find server
the old comfortUpdate is not working so well.
I will build a package to update from build 141126 to 151109 using the new comfortUpdate server.
Just wait a little bit.

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2 years 4 days ago #128511 by LouisGac
LouisGac replied the topic: Comfort update fails at step 3 with error 500, can't find server
ok here the package :
comfortupdate.limesurvey.org/old_updates...te-141126-151109.zip

donwload it, extract it somewhere in your computer, copy its content in your LimeSurvey root installation.
Once you'll access to your admin interface, it will update your database.

Of course : backup everything before.

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2 years 4 days ago #128521 by htwsaar
htwsaar replied the topic: Comfort update fails at step 3 with error 500, can't find server
Not for me!?!?

As I mentioned above, I managed to update to the latest version after some hours.

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2 years 4 days ago - 2 years 4 days ago #128522 by LouisGac
LouisGac replied the topic: Comfort update fails at step 3 with error 500, can't find server
sorry thought it was for you :laugh:
so, what's your build currently ?
Last Edit: 2 years 4 days ago by LouisGac.

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2 years 4 days ago - 2 years 4 days ago #128524 by LouisGac
LouisGac replied the topic: Comfort update fails at step 3 with error 500, can't find server
oh I see, I'm reading in detail your post now.

Ideas from 1 to 3 : sure, but you must understand that implies to update the LimeSurvey installation. We can't change the update message in 141126. We can release a new version of limeSurvey, with a new update message, and 141126 should then update to have the new message.

In the new comfortUpdate, for those kind of cases, we added a message system : the server can send a message to display to the comfortUpdate at any step.

Idea 4 : thanks for reporting the changelog problem. I'll check it and correct it. Same for the last step.
Last Edit: 2 years 4 days ago by LouisGac.

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7 months 4 days ago #152538 by gorp
gorp replied the topic: Comfort update fails at step 3 with error 500, can't find server
Hi,
Thank you for helping with this.
I used this package; and it worked... However now when I want to use the Comfort update it says:

"It seems you're using a version coming from the LimeSurvey GitHub repository. You can't use ComfortUpdate."

So how should I proceed in order to get this to work?

Thanks!
Gorp

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