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Send reminders to saved responses email

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3 years 1 week ago #104989 by LloydW
Perhaps I'm just not asking the right question :unsure: in my searches but I want to send an email to everyone who has a 'saved responses' survey to remind them they have a partially completed survey - please finish!

I can't work out how to do that, short of copying the individual emails into an email program.

Any guidance?

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3 years 1 week ago #104994 by tpartner
There is no built-in method to do that. Reminder mails can't be sent to only those who have started but not completed.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: LloydW

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3 years 1 week ago #104996 by LloydW
That's a shame since the system does sent out the email to people who save their partially completed survey which includes the token to get back in. It would be great to be able to resend that with just the extra 'reminder' element.

Ah well - future options. Thanks Tony for clarifying, Lloyd.

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3 years 1 week ago #105115 by LloydW
Further on this one Tony, is it possible to get access to the "Saved Responses" table? One of my respondents made an error in his email (hoitmail not hotmail) and thus didn't receive the token needed. Any way to fix this - or just start again and I delete his saved?

Ta, Lloyd.

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3 years 1 week ago #105128 by tpartner
You should be able to edit his email address in the token table and then send him a reminder email from there.



.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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3 years 1 week ago #105137 by LloydW
Yes I was hoping to do that, but when I go into token management it advises that "Tokens have not been enabled for this survey - do you want to turn them on" which I don't as the only tokens generated I believe are when people save their survey. So I'm a bit stumped. :(

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3 years 1 week ago #105138 by tpartner
Oh, sorry, since you earlier said "send an email to everyone", I assumed you were using tokens for the survey.

In this case, sadly, I don't have a solution.


.

Cheers,
Tony Partner

Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.

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3 years 1 week ago #105193 by jonsen
Hi Lloyd,

if you know some SQL you should be able to extract the needed information from the saved_control table in the database... Do you know SQL and have access to the database?

Best
jonsen

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