Bloqued URL - Is there any other way to share a survey?

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3 years 9 months ago #104623 by csrecchi
csrecchi created the topic: Bloqued URL - Is there any other way to share a survey?
Hi all

I have the following issue. I have to ask a large number of people to answer a survey I currently have on Lime Survey.
This is a process my company follows every six months or so since a couple of years ago. But this time it happened that a lot of users to which I sent the Lime Survey URL, replied me back to tell me that the URL was bloqued by the security software of their company and that they could not access.

Unbloquing the URL is unfortunatelly not an option.

I believe that this issue is affecting 200 of my (intended) respondents.

Here goes my question: is there any way I can share the survey as an attachement, in a format so that the person can complete it in his/her computer, send it back; and that I can afterwards upload (with the answers) to Lime Survey?

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3 years 9 months ago #104628 by Ben_V
Ben_V replied the topic: Bloqued URL - Is there any other way to share a survey?
Hi

the URL was bloqued by the security software


Very, very, very strange...Is your survey activated ?

The answer of your last question is: NO

Ben

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)

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3 years 9 months ago #104629 by holch
holch replied the topic: Bloqued URL - Is there any other way to share a survey?
Unfortunately I don't see a chance for you here.

What is strange is that a security software blocks your URL. You should digg into this. Is your server configuration suspicios? Does it have to do with Limesurvey itself?

I have never heard of such a case.

Maybe switching to a different URL might be a solution?

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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3 years 9 months ago #104630 by csrecchi
csrecchi replied the topic: Bloqued URL - Is there any other way to share a survey?
As for Ben's question, I am quite sure the survey is activated :)

I dont think changing the URL would be a solution, I believe that this group of users have very retringed internet access.

Too bad for me indeed

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3 years 9 months ago #104631 by Ben_V
Ben_V replied the topic: Bloqued URL - Is there any other way to share a survey?
Maybe check your domain and/or survey url with some online tools like:
onlinelinkscan.com
avgthreatlabs.com
safeweb.norton.com

Benoît

EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)

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