HEIC Support file upload

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1 month 1 week ago #162476 by nescobedo
nescobedo created the topic: HEIC Support file upload
Hi,

We're using the file upload question to get certain pictures from mystery shoppers.
Most of them are using iPhones, which currently is using the HEIC format for pictures.
So when we try to upload pictures from the camera roll, LS won't allow it because it's .heic and not .jpg or .png.

Someone knows a way to fix this?
In the advanced options of the question we add heic but it only changes a text rather than the actual settings.

Please help!

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1 month 6 days ago #162495 by jelo
jelo replied the topic: HEIC Support file upload
Sounds like a bug. What version/build of LimeSurvey is used? Perhaps the bug is already fixed. If not, you can open a bugticket here.

www.limesurvey.org/community/bug-tracker

Doublecheck the filetype options. I sometimes overlook a mistype too.


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1 month 6 days ago #162500 by nescobedo
nescobedo replied the topic: HEIC Support file upload
Thanks for the reply Jelo. We're using version 2.73.0+171219 and the formats are correct.
Maybe is something we need to check in the php configuration?

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1 month 4 days ago #162527 by jelo
jelo replied the topic: HEIC Support file upload
What does "LS won't allow it because it's .heic" exactly mean when you're are respondent in the survey?

Where exactly does it stuck? Did you try the same e.g on a PC with a browser and a heic-file?

Currently it could be a bug in LS which misses the heic suffix during the file selection.
If the file can be selected, it might be a issue when uploading (what size are the heic-files?).
It depends on where exactly the whole process stops. PHP and Apache configuration issues are mostly related to filesize (if e.g. upload of jpeg-files are working).

You might directly open a bugticket and post survey, heic-file and screenshots there.
But to me it looks they will no longer release bugfixes for 2.7X. They moved to LS 3. (which I cannot recommend for productive work at the moment).

Can you provide a heic-file and a survey with just the uploadquestion, which didn't work in your environment and attach it to this thread?
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1 month 23 hours ago - 1 month 23 hours ago #162708 by Yilia
Yilia replied the topic: HEIC Support file upload
Maybe the fastest way to solve it is to find a way to converting HEIC to JPG or PNG format so that LS will allow it. As long as your image can be recognized, there will no limitation. According to my own experience, if u want to find a converting tool that satisfies JPG and PNG formats, u can try Joyoshare HEIC Converter, which can also help u to keep EXIF information. Of course, from now on, you can go for your camera settings to set the image format as "Most Compatible". Therefore, u can directly save photos as JPG format. Hope this reply can give u assistance.
Last Edit: 1 month 23 hours ago by Yilia. Reason: revise spelling

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1 month 22 hours ago #162713 by tpartner
tpartner replied the topic: HEIC Support file upload
I don't see expecting respondents to change their device settings or convert images as a solution.

Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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1 month 21 hours ago #162722 by holch
holch replied the topic: HEIC Support file upload
I agree with tpartner. I personally would also prefer to receive the files all as JPEG, but I highly doubt that the Iphone users will switch to JPEG or do the conversion before the upload.

Mystery shoppers are usually not interviewers from your team, but rather real consumers recruited to do certain tasks / evaluations. So you don't really have much control over them, they are almost like normal research respondents, filling in a questionnaire.

I'm not a LimeSurvey GmbH member. I answer at the LimeSurvey forum in my spare time. No support via private message.
Some helpful links: Manual (EN) | Question Types | Workarounds

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1 month 20 hours ago #162728 by markusfluer
markusfluer replied the topic: HEIC Support file upload
HEIC support is an active asset for us in LS3.
As jelo said we dropped support for all other versions starting this month.
The file upload is currently being remastered and I will hopefully have time to add also the reasons why Apple was moving towards HEIC. (animated images).
But since HEIC is just a container format and the containing files can never be sure to follow all rules this may be integrated later this quarter.

PS: Thank you for your trust in LS 3 ;)

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1 month 19 hours ago #162734 by jelo
jelo replied the topic: HEIC Support file upload
I'm a bit confused about Markus post. The upload-question in a survey isn't needing a special HEIC-support, right? The issue of the threadstarter seem to be, that HEIC files cannot be selected and uploaded during a survey (even though the suffix is added in the options and shown as supported suffix in the upload question infotext). Looks to me more like a bugreport than a feature request.

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