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Embed the NPS question in the survey email invitation
- vama
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6 years 10 months ago #153699
by vama
Embed the NPS question in the survey email invitation was created by vama
How can we Embed the NPS question in the survey email invitation ?
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- tpartner
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6 years 10 months ago #153817
by tpartner
Cheers,
Tony Partner
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Replied by tpartner on topic Embed the NPS question in the survey email invitation
I'm not sure what "NPS" is but you cannot include survey questions on the emails.
Cheers,
Tony Partner
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- vama
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6 years 10 months ago #153844
by vama
Replied by vama on topic Embed the NPS question in the survey email invitation
We would like to include question like "How likely are you to recomment XYZ" in the survey invitation email
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6 years 10 months ago #153846
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Embed the NPS question in the survey email invitation
As stated, you cannot put survey questions in emails. There is no way to collect data from an email.
Cheers,
Tony Partner
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- holch
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6 years 10 months ago #153847
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic Embed the NPS question in the survey email invitation
@tpartner: NPS = Net Promoter Score, the probably most oversimplicated and overrated way of asking for customer satisfaction. It goes so far that my car dealer calls me when I give them a 8 out of 10 in the rating. Because for the car brand only 9 and 10 are acceptable and they don't get their bonuses when getting an 8. So they already have little signs in the dealership with smilies: 10 = , 9 == and 8 == .
Totally crazy and doesn't make sense at all, only because someone somewhere decided that 9 and 10 are promoters, 7 and 8 are passives and the rest are retractors. Worse: This specific car brand doesn't even calculate the NPS, but go for the mean... *facepalm*
Totally crazy and doesn't make sense at all, only because someone somewhere decided that 9 and 10 are promoters, 7 and 8 are passives and the rest are retractors. Worse: This specific car brand doesn't even calculate the NPS, but go for the mean... *facepalm*
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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6 years 10 months ago #153849
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Embed the NPS question in the survey email invitation
I know, I was just making a point about using anachronisms.NPS = Net Promoter Score
Cheers,
Tony Partner
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6 years 10 months ago #153850
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Embed the NPS question in the survey email invitation
Hahahaha, I was already wondering.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- tammo
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6 years 10 months ago #153852
by tammo
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
Replied by tammo on topic Embed the NPS question in the survey email invitation
help.surveymonkey.com/articles/en_US/kb/...rvey-inside-an-email
help.getfeedback.com/customer/portal/art...eys-in-an-html-email
www.checkmarket.com/embed-survey-question-in-email/
www.maketecheasier.com/embed-google-forms-in-email/
and some more:
bfy.tw/BYj7
help.getfeedback.com/customer/portal/art...eys-in-an-html-email
www.checkmarket.com/embed-survey-question-in-email/
www.maketecheasier.com/embed-google-forms-in-email/
and some more:
bfy.tw/BYj7
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
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6 years 10 months ago #153853
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Embed the NPS question in the survey email invitation
Well, yes, I suppose you could cheat that way - simply providing a series of images, each with a different link to the survey, pre-loading a hidden question. The problem here is that most decent email clients won't download the images until authorized by the user. Due to that, in my opinion, the click-through to the survey will be jeopardized.
Cheers,
Tony Partner
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- tammo
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6 years 10 months ago - 6 years 10 months ago #153854
by tammo
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
Replied by tammo on topic Embed the NPS question in the survey email invitation
I guess that you are right about the many pitfalls a user may encounter. But still, in the mind of a non-technical user the answer: "This is not possible" will not hold when he googles...
So the answer would probably have to change to:
"Yes, you can do this. But I think that you will have to be very careful about it. Especially when your user group has unknown specifications of email client and security setting. Probably this may only work well when you have very close co-operation with the people that control the user email configuration, preferably in a closed organizational context. And even then, you may run into trouble. But try, you never know..."
Tammo
So the answer would probably have to change to:
"Yes, you can do this. But I think that you will have to be very careful about it. Especially when your user group has unknown specifications of email client and security setting. Probably this may only work well when you have very close co-operation with the people that control the user email configuration, preferably in a closed organizational context. And even then, you may run into trouble. But try, you never know..."
Tammo
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
Last edit: 6 years 10 months ago by tammo.
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6 years 10 months ago #153881
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Embed the NPS question in the survey email invitation
I stand by my answer - you still cannot put LimeSurvey questions in an email or directly collect data from an email.
The methods you pointed to simply access a survey with pre-loaded answer(s).
The methods you pointed to simply access a survey with pre-loaded answer(s).
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- tammo
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6 years 10 months ago #153884
by tammo
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
Replied by tammo on topic Embed the NPS question in the survey email invitation
Technically you are complete right. You cannot send a Limesurvey question in an email.
Maybe the text should be changed into:
"Yes , you can fake this...."
While not sending a LimeSurvey question, you can (with many drawback, pitfalls and other nasty things) send an email in which you present a question that, when clicked on, fills in a question in a LimeSurvey survey.
For some users this may present a solution, for many users this will mainly present problems...
Tammo
Maybe the text should be changed into:
"Yes , you can fake this...."
While not sending a LimeSurvey question, you can (with many drawback, pitfalls and other nasty things) send an email in which you present a question that, when clicked on, fills in a question in a LimeSurvey survey.
For some users this may present a solution, for many users this will mainly present problems...
Tammo
Tammo ter Hark at Respondage
For Limesurvey reporting, education and customized themes
respondage.nl
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