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Hotel Guest Satisfaction Survey - Single Submission per Stay
- fenjiao
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7 years 3 months ago #147661
by fenjiao
Hotel Guest Satisfaction Survey - Single Submission per Stay was created by fenjiao
I have a guest satisfaction survey for my client, a hotel. This survey will send to guest next day after they've checked-out.
The requirement is each guest only allowed to submit this survey once each time after they've checked-out.
Currently, I have set this 'Set cookie to prevent repeated participation?' to 'Yes' and it is working fine on 1 submission.
The problem is when a guest stay again at the same hotel (return guest) and we send him/her this survey after check-out, this time will having problem to submit survey.
I would like to know is it possible to do in this way:- 1 submission per stay. I need to restrict guest to only answer once this survey after check-out but if they are staying again, they will able to answer again. Maybe can have some identifiers?
Thanks in advance.
The requirement is each guest only allowed to submit this survey once each time after they've checked-out.
Currently, I have set this 'Set cookie to prevent repeated participation?' to 'Yes' and it is working fine on 1 submission.
The problem is when a guest stay again at the same hotel (return guest) and we send him/her this survey after check-out, this time will having problem to submit survey.
I would like to know is it possible to do in this way:- 1 submission per stay. I need to restrict guest to only answer once this survey after check-out but if they are staying again, they will able to answer again. Maybe can have some identifiers?
Thanks in advance.
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- Ben_V
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7 years 3 months ago #147668
by Ben_V
Benoît
EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
Replied by Ben_V on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
Hi,
you can basically:
1) not use the LS cookie feature and use javascript to set your own cookie for this survey
2) Change the expiration time (e.g. 2 days) of the LS cookie
you can basically:
1) not use the LS cookie feature and use javascript to set your own cookie for this survey
2) Change the expiration time (e.g. 2 days) of the LS cookie
Benoît
EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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- fenjiao
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7 years 3 months ago #147672
by fenjiao
Replied by fenjiao on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
Hi Ben,
Do you have any sample scripts that can share with me?
Do you have any sample scripts that can share with me?
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- Ben_V
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7 years 3 months ago #147673
by Ben_V
Benoît
EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
Replied by Ben_V on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
you may have a look here:
www.perlscriptsjavascripts.com/js/cookie_redirect.html
www.perlscriptsjavascripts.com/js/cookie_redirect.html
Benoît
EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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- tpartner
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7 years 3 months ago #147680
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
3) Use tokens
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- Ben_V
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7 years 3 months ago #147682
by Ben_V
+1
Benoît
EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
Replied by Ben_V on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
tpartner wrote: 3) Use tokens
+1
Benoît
EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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- holch
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7 years 3 months ago #147717
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
I agree with Tpartner, this is clearly a task for tokens.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- DenisChenu
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7 years 3 months ago #147732
by DenisChenu
PS : we need a +1 for next forum system
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
+1Ben_V wrote:
tpartner wrote: 3) Use tokens
+1
PS : we need a +1 for next forum system
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- Ben_V
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7 years 3 months ago #147737
by Ben_V
Benoît
EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
Replied by Ben_V on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
+1DenisChenu wrote: PS : we need a +1 for next forum system
Benoît
EM Variables => bit.ly/1TKQyNu | EM Roadmap => bit.ly/1UTrOB4
Last Releases => 2.6x.x goo.gl/ztWfIV | 2.06/2.6.x => bit.ly/1Qv44A1
Demo Surveys => goo.gl/HuR6Xe (already included in /docs/demosurveys)
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- fenjiao
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7 years 2 months ago #148285
by fenjiao
Replied by fenjiao on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
Thanks.
Let me study on how tokens work.
Let me study on how tokens work.
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- fenjiao
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7 years 2 months ago #149229
by fenjiao
Replied by fenjiao on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
I have studied on tokens but it seems like not a good solution for me.
We are embedding hyperlink for survey into our email template and this hyperlink will include guest details (name, email, room no, arrival date, departure and etc) from hotel's PMS too (see attachment) but tokens seems like only can put some basic info like name and email address and we seems need to add in token manually. We are sending post stay thank you email directly from our system but tokens need to send invitation thru lime survey system.
I am thinking to use cookie and set expiry date on current cookie, where can I change it?
Thanks.
We are embedding hyperlink for survey into our email template and this hyperlink will include guest details (name, email, room no, arrival date, departure and etc) from hotel's PMS too (see attachment) but tokens seems like only can put some basic info like name and email address and we seems need to add in token manually. We are sending post stay thank you email directly from our system but tokens need to send invitation thru lime survey system.
I am thinking to use cookie and set expiry date on current cookie, where can I change it?
Thanks.
Attachments:
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- DenisChenu
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7 years 2 months ago #149236
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Hotel Guest Satisfaction Survey - Single Submission per Stay
Hi,
manual.limesurvey.org/Survey_participant...ned_attribute_fields
About cookies : i don't think there are a settings for this.
manual.limesurvey.org/Survey_participant...ned_attribute_fields
About cookies : i don't think there are a settings for this.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.