- Posts: 27
- Thank you received: 4
Welcome to the LimeSurvey Community Forum
Ask the community, share ideas, and connect with other LimeSurvey users!
LS3.8.1- 'Failed to Add New User' -Error Msg.
- John_K
- Topic Author
- Offline
- Junior Member
Less
More
5 years 10 months ago #169353
by John_K
LS3.8.1- 'Failed to Add New User' -Error Msg. was created by John_K
Hi LS Experts,
Experiencing 2 issues related to 'add/create a new survey user.'
I had installed LS3.8.1 the other day & needed to add/create a new survey user.
Issue#1
However when I try to add a new survey user, LS does not generate the password email, instead LS generates a ‘failed to add user’ error msg.
After this when I go back & check under ‘Manage Survey Administrators’, I see that the new user is displayed as created.
Issue#2
Now when I try to reset this new users pw via the 'Forgot your password?' option, the User does not receive the LS email with reset PW.
But, I do see the new user as created/recorded in the "LIMESURVEY371.dbo.lime_users" table.
Any ideas on this? Have anyone experienced this?
Thanks
JK
P.s-Using Windows with Apache & SQL Server.
Experiencing 2 issues related to 'add/create a new survey user.'
I had installed LS3.8.1 the other day & needed to add/create a new survey user.
Issue#1
However when I try to add a new survey user, LS does not generate the password email, instead LS generates a ‘failed to add user’ error msg.
After this when I go back & check under ‘Manage Survey Administrators’, I see that the new user is displayed as created.
Issue#2
Now when I try to reset this new users pw via the 'Forgot your password?' option, the User does not receive the LS email with reset PW.
But, I do see the new user as created/recorded in the "LIMESURVEY371.dbo.lime_users" table.
Any ideas on this? Have anyone experienced this?
Thanks
JK
P.s-Using Windows with Apache & SQL Server.
Attachments:
The topic has been locked.
- tpartner
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 10109
- Thank you received: 3593
5 years 10 months ago #169356
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic LS3.8.1- 'Failed to Add New User' -Error Msg.
Please file a bug report.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
The following user(s) said Thank You: John_K
The topic has been locked.
- John_K
- Topic Author
- Offline
- Junior Member
Less
More
- Posts: 27
- Thank you received: 4
5 years 10 months ago #169359
by John_K
Replied by John_K on topic LS3.8.1- 'Failed to Add New User' -Error Msg.
Thanks Tony for ur response.
I have filed bug in: 13726: Error Msg -'Failed to Add New User'
I'll follow up on bug report site.
Thank U
JK
I have filed bug in: 13726: Error Msg -'Failed to Add New User'
I'll follow up on bug report site.
Thank U
JK
The topic has been locked.
- John_K
- Topic Author
- Offline
- Junior Member
Less
More
- Posts: 27
- Thank you received: 4
5 years 10 months ago #169671
by John_K
Replied by John_K on topic LS3.8.1- 'Failed to Add New User' -Error Msg.
This 'Failed to Add User' is still an open issue for me in LS381.
However a workaround to this R 2 Options:
1)Editing user (Admin resets user PW)
2)Forgot your password?(User re-sets their own PW)
JK
However a workaround to this R 2 Options:
1)Editing user (Admin resets user PW)
2)Forgot your password?(User re-sets their own PW)
JK
The topic has been locked.
- holch
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 11658
- Thank you received: 2742
5 years 10 months ago - 5 years 10 months ago #169672
by holch
By the way: I just tested today to add users in 3.9.0 and everything went smooth. The user received his login data, managed to login, managed to change the password in the system and managed to receive the reset password email.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic LS3.8.1- 'Failed to Add New User' -Error Msg.
And it will always be. Bug fixes will only be applied to new versions. I am not saying that it is already fixed in 3.9.0, but it will never be fixed in 3.8.1, because this is basically impossible. To fix a bug a new version needs to be released and you need to update to this version to take advantage of new bug fixes.This 'Failed to Add User' is still an open issue for me in LS381.
By the way: I just tested today to add users in 3.9.0 and everything went smooth. The user received his login data, managed to login, managed to change the password in the system and managed to receive the reset password email.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Last edit: 5 years 10 months ago by holch.
The topic has been locked.
- Jasonaldean
- Offline
- New Member
Less
More
- Posts: 1
- Thank you received: 0
5 years 10 months ago #169734
by Jasonaldean
Replied by Jasonaldean on topic LS3.8.1- 'Failed to Add New User' -Error Msg.
Same issue with me please anyone have suggestion.
The topic has been locked.
- holch
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 11658
- Thank you received: 2742
5 years 10 months ago #169736
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic LS3.8.1- 'Failed to Add New User' -Error Msg.
What is your setup? OS, webserver, database?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The topic has been locked.
- holch
- Offline
- LimeSurvey Community Team
Less
More
- Posts: 11658
- Thank you received: 2742
5 years 10 months ago #169738
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic LS3.8.1- 'Failed to Add New User' -Error Msg.
You can always add your observations to the bug report that John_K has created:
bugs.limesurvey.org/view.php?id=13752
bugs.limesurvey.org/view.php?id=13752
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The topic has been locked.
- John_K
- Topic Author
- Offline
- Junior Member
Less
More
- Posts: 27
- Thank you received: 4
5 years 10 months ago #170100
by John_K
Replied by John_K on topic LS3.8.1- 'Failed to Add New User' -Error Msg.
Hi-
I had upgraded to LimeSurvey Version 3.12.1+180616 & I still experience this 'Failed to Add New User' -Error Msg.
Anyone else having this error type??
JK
p.s- Unfortunate the only workaround is for Admin to use the 'Forgot your password?' route to get LS to send a temp mail to user & then user can login to LS to re-set PW.
I had upgraded to LimeSurvey Version 3.12.1+180616 & I still experience this 'Failed to Add New User' -Error Msg.
Anyone else having this error type??
JK
p.s- Unfortunate the only workaround is for Admin to use the 'Forgot your password?' route to get LS to send a temp mail to user & then user can login to LS to re-set PW.
The topic has been locked.