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Your LimeSurvey version: [see right hand bottom of your LimeSurvey admin screen] Version 6.1.6+230703
Own server or LimeSurvey hosting: Own server
Survey theme/template: fruity
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Hi,

in an active survey, we have noticed that in the multiple choice questions with image_select, the images have stopped showing and instead, participants see empty boxes.
This is what it looks like to participants:


This is what I see when I am looking at the question:
 


I have tried including images as answer options in two different ways:
a) uploading the images as .jpg to the server and putting a link to the image in the answer option box
e.g. <p><img alt="" src="/survey/upload/surveys/164365/images/Test1.JPG" /></p>




I tried changing the pre-set text to just the path, as recommended in a previous topic, but that did not work either.


b) using a Base64 code
This is what the image looks like when working on it:
 

This is the html / Base64 code:
 


LimeSurvey displays the images when you work on the answer options, but not when the survey is tested or executed.
We have not done any updates or changed anything in the survey recently, so I don't know why it has stopped working.

I would appreciate any ideas of what might be causing this issue. Does anyone have any ideas of what I could try to do to address this issue?
Thanks in advance!
 

This looks like someone messed up the code, especially in the first screenshot there is an image within another source and then the "data:image..." part doesn't look right either.

You need to put your images correctly into this. Limesurvey can't find the images with the code you are using. And I am not surprised.

I think you should not use the WYSYWYG-Editor for including this into the fields. If you are not extremely cautious, you can mess up things (like you did) with the editor.

manual.limesurvey.org/Question_types#Ima...ice_.28new_in_5.x.29

if you follow the steps of the link I provided above correctly, there should be something like this in the text box for the answer options:

Nothing else. If there is a p-tag, you messed with the editor too much already. Just upload the images, include the images as shown and save everthing. Do not write or mess in any way with the WYSIWYG editor.

If you want to change the image, delete it in the text box not in the WYSYWYG editor. Then add the new image.

But besides your mangeled up text, there seems to be some issue with this question, because the images are also not showing for me, with the correct links, because there seems to be an issue with code being added that shouldn't be there.

If i remind : to have the image you need to just put the src

/LS/upload/surveys/983758/images/20121435.png

only …

This make a totally broken system for a11y, personnaly i just uise default checkbox with <img alt="Alt version" src="/LS/upload/surveys/983758/images/20121435.png">

In this question type you only enter the path
 
 

Joffm
 

Hi,

thanks for your fast reply and the suggestions!
I am not sure that the code in the text boxes for the answer options is the issue - this survey has been running for five months without a problem, and we haven't changed the code.
I have tried just including the source/path, but I get the same problem with empty boxes showing for participants.
Could there be another issue? Do you have any other suggestions of things I could try to get the questions to show the images properly again?

Thanks!
 

Looking at the code in your first screenshot, someone must have messed with your code. This doesn't just happen out of nothing (an img tag within a src tag, etc).

If only the path needs to be inserted, then the explanation in the manual is wrong. I shows something different.

This is the source code I get in my survey, when adding the image the way it is described in the manual (see my link above.

This is what is in the answer options / subquestions:

This is what LS generates in the source code. So it adds stuff, but incorrectly.

including just the relative URL to the image as Joffm suggests, it works fine.

But I think this is not very well implemented and not user friendly. How do "normal" users know this and how do they know the relative URL to the uploaded image?

Also, the manual seems to suggest that this is not the way to do it.

I am not sure that the code in the text boxes for the answer options is the issue - this survey has been running for five months without a problem, and we haven't changed the code.

Until now you did not provide a lss export of these relevant questions.
Please, do.


 

Hi,

sorry, I've exported one of the questions and added it here:
 

Thanks for your help!
 

Please, neither lsq nor lsg, only lss.

Copy the survey, remove everything not related to your issue and send the lss.

Reason:
lsq and lsg are language sensitive.
You can only import them into a survey with the same base language.
So we have to create a new survey guessing the base language.
Furthermore the system wide settings are missing which may be important, too.

Joffm