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Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
- TomBenj
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3 years 9 months ago #202935
by TomBenj
Tom Benjamin
President, CUPE Local 1978
Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey was created by TomBenj
Hi there,
I've reported this as a bug twice on bugs.limesurvey.org. Users on any Apple device (iPhone, iPad and Mac computer) cannot complete a survey because the Next button doesn't work a few questions into the survey. In my first bug report - bugs.limesurvey.org/view.php?id=16121 - I attached a screenshot and the message the participant is shown "Please use the survey navigation buttons or index. It appears you attempted to use the browser button to re-submit a page". Back then I was on version 3.22.11+200330. My more recent bug is bugs.limesurvey.org/view.php?id=16501 , this is with the latest version 4.3.3+200707.
This is extremely frustrating, and makes us look bad as an organization. We're sending surveys to 1000+ participants and those with iPhone, iPad or Mac devices can't get past the first few questions. I've had no action in response to the bugs, and if I can't get this resolved I'll be moving to SurveyMonkey or LimeSurvey Pro, but I'll have to be convinced my survey will work first!
Any suggestions appreciated.
Thanks,
Tom
I've reported this as a bug twice on bugs.limesurvey.org. Users on any Apple device (iPhone, iPad and Mac computer) cannot complete a survey because the Next button doesn't work a few questions into the survey. In my first bug report - bugs.limesurvey.org/view.php?id=16121 - I attached a screenshot and the message the participant is shown "Please use the survey navigation buttons or index. It appears you attempted to use the browser button to re-submit a page". Back then I was on version 3.22.11+200330. My more recent bug is bugs.limesurvey.org/view.php?id=16501 , this is with the latest version 4.3.3+200707.
This is extremely frustrating, and makes us look bad as an organization. We're sending surveys to 1000+ participants and those with iPhone, iPad or Mac devices can't get past the first few questions. I've had no action in response to the bugs, and if I can't get this resolved I'll be moving to SurveyMonkey or LimeSurvey Pro, but I'll have to be convinced my survey will work first!
Any suggestions appreciated.
Thanks,
Tom
Tom Benjamin
President, CUPE Local 1978
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- tpartner
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3 years 9 months ago #202940
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
Can you attach a small sample survey containing only the relevant questions?
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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3 years 9 months ago #202944
by TomBenj
Tom Benjamin
President, CUPE Local 1978
Replied by TomBenj on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
Sure, I've attached the .lss file. It's not a long survey, though a number of the questions have conditions based on previous responses.
Thanks for quick response.
Tom
Thanks for quick response.
Tom
Tom Benjamin
President, CUPE Local 1978
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3 years 9 months ago #202945
by tpartner
Cheers,
Tony Partner
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Replied by tpartner on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
Please remove the link from your signature - that is only allowed for registered partners.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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3 years 9 months ago #202946
by tpartner
Cheers,
Tony Partner
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Replied by tpartner on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
I see no attachment.
Cheers,
Tony Partner
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3 years 9 months ago #202948
by TomBenj
Tom Benjamin
President, CUPE Local 1978
Replied by TomBenj on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
Let me try that again
Tom Benjamin
President, CUPE Local 1978
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3 years 9 months ago #202973
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
This seems to be an environment problem - I can successfully complete the survey on my server (LimeSurvey version 4.3.4) using both iPhone and iPad.
Did you test with one of the core themes and/or on the demo site?
Did you test with one of the core themes and/or on the demo site?
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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3 years 9 months ago #202980
by TomBenj
Tom Benjamin
President, CUPE Local 1978
Replied by TomBenj on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
Is that something you could help me solve? I see that you have a survey consulting company, and I would be happy to pay to get this resolved.
The LimeSurvey build is 4.3.3+200707. database and DBv ersion MySQL 10.3.23-MariaDB-cll-lve, Server OS Linux, web server software & version Apache 2.4.43, PHP Version 5.6.40. Our domain is hosted on Islandhosting, and the LimeSurvey build is provided by them and installed using Installatron, we have a ComfortUpdate key. The survey theme is out-of-the-box "fruity". I will try the demo site, I've not used that before.
The LimeSurvey build is 4.3.3+200707. database and DBv ersion MySQL 10.3.23-MariaDB-cll-lve, Server OS Linux, web server software & version Apache 2.4.43, PHP Version 5.6.40. Our domain is hosted on Islandhosting, and the LimeSurvey build is provided by them and installed using Installatron, we have a ComfortUpdate key. The survey theme is out-of-the-box "fruity". I will try the demo site, I've not used that before.
Tom Benjamin
President, CUPE Local 1978
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3 years 9 months ago #202996
by TomBenj
Tom Benjamin
President, CUPE Local 1978
Replied by TomBenj on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
Actually, I was wrong on the PHP version, it's 7.4, and I've attached a screenshot of the activated and available extensions.
. Do you see anything that points to an issue there?
Tom Benjamin
President, CUPE Local 1978
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3 years 9 months ago #202997
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
Sorry, I am happy to help with front-end issues but am not a server expert.
Cheers,
Tony Partner
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3 years 9 months ago #202998
by TomBenj
Tom Benjamin
President, CUPE Local 1978
Replied by TomBenj on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
Can you recommend anyone who might be able to help?
Tom Benjamin
President, CUPE Local 1978
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3 years 9 months ago #203006
by DenisChenu
Else : i really don't think iOs issue can come from server.
Last time i see such issue : it's due to a broken HTML : a div was not closed … in a question.
But strange Tony don't find the issue …
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Navigation Problems on iPhone and Mac - Participants Cannot Finsh Survey
1st think to do : use only 3.X versionLimeSurvey build is 4.3.3+200707
Else : i really don't think iOs issue can come from server.
Last time i see such issue : it's due to a broken HTML : a div was not closed … in a question.
But strange Tony don't find the issue …
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.