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Time to complete survey
- koopmanw
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4 years 2 weeks ago #196660
by koopmanw
Time to complete survey was created by koopmanw
Hi
I am using the community version Version 4.1.11+200316.
Some of my users are complaining that the survey times out before they can move to the next group of questions. Is there a way to increase the session time or time to complete the survey please?
I am using the community version Version 4.1.11+200316.
Some of my users are complaining that the survey times out before they can move to the next group of questions. Is there a way to increase the session time or time to complete the survey please?
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- holch
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- LimeSurvey Community Team
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4 years 2 weeks ago #196661
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Time to complete survey
if the problem is the session time that you need to fix this in your server settings.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: koopmanw
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- jelo
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4 years 2 weeks ago #196669
by jelo
The session timout is controlled via php setting "session.gc-maxlifetime".
www.php.net/manual/en/session.configurat...ssion.gc-maxlifetime
You will need to consult your provider and/or webmaster to find a way change the setting.
There are different ways (e.g. htaccess on Apache or via .user.ini when PHP-FPM is used) to override the value of session.gc-maxlifetime.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Time to complete survey
Depending on your hosting environment you should first check the php session settings. You can do that via phpinfo inside LimeSurvey.koopmanw wrote: Is there a way to increase the session time or time to complete the survey please?
The session timout is controlled via php setting "session.gc-maxlifetime".
www.php.net/manual/en/session.configurat...ssion.gc-maxlifetime
You will need to consult your provider and/or webmaster to find a way change the setting.
There are different ways (e.g. htaccess on Apache or via .user.ini when PHP-FPM is used) to override the value of session.gc-maxlifetime.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: koopmanw
The topic has been locked.