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Responses not saved in long surveys
- usrsurvey
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9 years 1 week ago - 9 years 1 week ago #119219
by usrsurvey
Responses not saved in long surveys was created by usrsurvey
Hello,
We have a rather long survey with tokens. When the users receive the email invitation to complete the survey they follow the link and begin to write in the textboxes. Some users spend a lot of time (maybe +2h) to complete all the textboxes but in some cases when the users press "SEND" the limesurvey redirects them to the front page with no error message and no answer is saved. Note that the application do not warn the users that their session is expired either. It just redirects them to the initial page and no answer is saved and not all the users suffer this problem. Sometimes it happens sometimes it works fine.
I looks like an expired session issue but this parameter is set to 8 hours in
Global options > general tab > session lifetime = 28800
Any ideas on what could be the problem of this? Maybe the browser? Maybe the server?
Thank you.
We have a rather long survey with tokens. When the users receive the email invitation to complete the survey they follow the link and begin to write in the textboxes. Some users spend a lot of time (maybe +2h) to complete all the textboxes but in some cases when the users press "SEND" the limesurvey redirects them to the front page with no error message and no answer is saved. Note that the application do not warn the users that their session is expired either. It just redirects them to the initial page and no answer is saved and not all the users suffer this problem. Sometimes it happens sometimes it works fine.
I looks like an expired session issue but this parameter is set to 8 hours in
Global options > general tab > session lifetime = 28800
Any ideas on what could be the problem of this? Maybe the browser? Maybe the server?
Thank you.
Last edit: 9 years 1 week ago by usrsurvey.
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- Kathrinhdlr
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3 years 10 months ago #201810
by Kathrinhdlr
Replied by Kathrinhdlr on topic Responses not saved in long surveys
Hey you all,
has somebody found a solution for that problem? I am facing the exact same issue for a 30 to 40 minutes survey
Thank you
has somebody found a solution for that problem? I am facing the exact same issue for a 30 to 40 minutes survey
Thank you
The topic has been locked.
- DenisChenu
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3 years 10 months ago #201813
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Responses not saved in long surveys
@Kathrinhdlr : you answer to a 5 years old questions
You didn't put any excplananation
Please : ask your own question. I close this topic
You didn't put any excplananation
Please : ask your own question. I close this topic
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
The topic has been locked.