a set maximum number of included update services. Service package details can be found on the Online Presence. LimeSurvey Cloud Through the LimeSurvey Cloud service, following registration and the placement of an order, the Customer can create, manage...

thing though: You can't import files from a version newer than the version LimeSurvey is using, but usually, LimeSurvey Cloud always offers the latest stable version. Currently, you can import surveys from any LimeSurvey version 2.6+ or newer. Note that...

security. Your survey/response data is stored in a separate database with a separate username/password for each LimeSurvey Cloud instance. The connection of your browser to our servers is also encrypted using SSL. The data inside LimeSurvey is by...

We are trying our best to keep your instance available at all times and guarantee a 99% uptime/month. If there is a reason to temporarily shut down the survey facilities, we will let you know in advance either by email (for a scheduled maintenance) or...

If you just would like to delete your LimeSurvey Cloud instance, please follow these steps: Navigate to your profile page to see an overview of your Cloud instance Look for the link 'Delete survey site' on the bottom of the details. Click on it, read...

invitiations or reminders for your survey, you have two choices: 1.) Using our mail server If you are using the LimeSurvey Cloud mail server, all your emails will have the sender address noreply@limesurvey.org. However, these emails will have a Reply-to...

Yes. Your subscription will fall back to the FREE plan after the paid period is over (assuming that you cancelled it). Kindly note that some features (such as domain aliasing) are only available with a paid subscription.

Survey participants might be hesitant to participate due to the LimeSurvey Cloud URL in the address bar, e.g. following a click on a survey link from your website/invitation email, the URL changes to ‘somedomain.limesurvey.net’. Domain aliasing allows...

No. Only after the paid subscription period has ended will your subscription fall back to the FREE package, which will set your account to 25 responses.

Yes, we are generally GDPR compatible. To be compatible with the GDPR & EU law we strongly recommend selecting our German server as server location as it is the only server location where we can guarantee full EU GDPR compliance for the future. Our...

all features of your plan for the time period you already paid (this is the same for LimeSurvey ComfortUpdate and LimeSurvey Cloud). If you are using LimeSurvey Cloud and the subscription has expired, you will fall back to the Free package. You will...

If you are using our LimeSurvey Cloud hosting: When creating your LimeSurvey Cloud instance, you will be asked for the server location, where we will host your data. Currently, we offer the following hosting locations: Germany (recommended for EU...

Your subscription month (or year, depending on your subscription) starts on the day you subscribe. For example, a LimeSurvey Cloud BASIC package bought on April, 23rd will be automatically renewed on the 23rd of May.

When using LimeSurvey there are several ways of getting support: For technical issues/questions regarding LimeSurvey Cloud or LimeSurvey ComfortUpdate or pre-sales questions in general, please use our support tracker (only for registered users). Use...

Storage reminder percentage is a setting in your LimeSurvey Cloud profile. This setting controls when your storage alert e-mail will be sent out. As an example, say you enter the value 10 (10%, default value) and have 100 MB total storage (Basic...

Yes. In LimeSurvey Cloud, you can insert a survey policy in the survey settings and require the user to agree to that by checking a box.