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Some participants receive invitations and others don't (not related to security)
- NaBoCIUSSS
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4 years 2 months ago - 4 years 2 months ago #194494
by NaBoCIUSSS
Some participants receive invitations and others don't (not related to security) was created by NaBoCIUSSS
Hi,
I'm new to this community and I have a question, sorry if it was already asked by someone (I checked and saw nothing...).
I have a list of 250 participants for a survey and sent invitations a couple of days ago. Some participants never received the invitation, and others... yes.
I tested it with 5 of my colleagues (so... same organization, same kind of email, same security level, etc.), and some of them receive it, and others... no.
WHY? Could you help me with that?
I noted that the only ones who received it (among my colleagues) were "new" to the system; I mean, I created their address for the first time in LimeSurvey... and the ones who didn't received it : it was the second or third time that I created their address (after deleting it the first time of course) inside the system... is it possible that the system "recognise" old deleted addresses and refuse it??...
Thank you for your help and sorry for my english.
NaBoCIUSSS
I'm new to this community and I have a question, sorry if it was already asked by someone (I checked and saw nothing...).
I have a list of 250 participants for a survey and sent invitations a couple of days ago. Some participants never received the invitation, and others... yes.
I tested it with 5 of my colleagues (so... same organization, same kind of email, same security level, etc.), and some of them receive it, and others... no.
WHY? Could you help me with that?
I noted that the only ones who received it (among my colleagues) were "new" to the system; I mean, I created their address for the first time in LimeSurvey... and the ones who didn't received it : it was the second or third time that I created their address (after deleting it the first time of course) inside the system... is it possible that the system "recognise" old deleted addresses and refuse it??...
Thank you for your help and sorry for my english.
NaBoCIUSSS
Last edit: 4 years 2 months ago by NaBoCIUSSS.
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- Joffm
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4 years 2 months ago #194498
by Joffm
Volunteers are not paid.
Not because they are worthless, but because they are priceless
Replied by Joffm on topic Some participants receive invitations and others don't (not related to security)
Which LS version?
If you are using 4.x.see here
www.limesurvey.org/forum/installation-a-...t-being-sent-to-user
Maybe it's the missing email status.
Set it manually.
Joffm
If you are using 4.x.see here
www.limesurvey.org/forum/installation-a-...t-being-sent-to-user
Maybe it's the missing email status.
Set it manually.
Joffm
Volunteers are not paid.
Not because they are worthless, but because they are priceless
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- NaBoCIUSSS
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4 years 2 months ago #194500
by NaBoCIUSSS
Replied by NaBoCIUSSS on topic Some participants receive invitations and others don't (not related to security)
Thanks Joffm!
I'm using version 3.22.5
Status email always OK, I checked...
Still a mystery....
I'm using version 3.22.5
Status email always OK, I checked...
Still a mystery....
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- tpartner
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4 years 2 months ago #194506
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Some participants receive invitations and others don't (not related to security)
Can you provide a screenshot of the participants table including some of the skipped rows? (obfuscate any sensitive information)
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- DenisChenu
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4 years 2 months ago #194515
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Some participants receive invitations and others don't (not related to security)
Do you have access to the server log ? The in and the out ?
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- NaBoCIUSSS
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4 years 2 months ago - 4 years 2 months ago #194533
by NaBoCIUSSS
Replied by NaBoCIUSSS on topic Some participants receive invitations and others don't (not related to security)
tpartner : I'll try to do this today!
Last edit: 4 years 2 months ago by NaBoCIUSSS.
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4 years 2 months ago #194534
by NaBoCIUSSS
Replied by NaBoCIUSSS on topic Some participants receive invitations and others don't (not related to security)
DenisChenu : sorry but... I don't know what you're talking about....
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4 years 2 months ago #194548
by DenisChenu
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Some participants receive invitations and others don't (not related to security)
You have multiple part here
1. LimeSurvey send the email to a server
2. This server receive the email by LimeSurey and contact the final sender (or not)
2b. Maybe some other server here.
3. The final server receive the email and put in "New email" box.
You think 1 is broken. I think you pmust have log of action done by 2 and 3.
1. LimeSurvey send the email to a server
2. This server receive the email by LimeSurey and contact the final sender (or not)
2b. Maybe some other server here.
3. The final server receive the email and put in "New email" box.
You think 1 is broken. I think you pmust have log of action done by 2 and 3.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- NaBoCIUSSS
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4 years 1 month ago #194586
by NaBoCIUSSS
Replied by NaBoCIUSSS on topic Some participants receive invitations and others don't (not related to security)
Thanks DenisChenu... I must clarify that we (my team) are using the version hosted by LimeSurvey (and not by our computers...)... the "online version". Version 3.22.5
I don't know if that change anything about what you said.
I checked in the email options of the server of LimeSurvey and... I'm lost. Looks like I cannot change anything anyway.
Knowing that, do you have actions you would recommend me?....
I don't know if that change anything about what you said.
I checked in the email options of the server of LimeSurvey and... I'm lost. Looks like I cannot change anything anyway.
Knowing that, do you have actions you would recommend me?....
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- DenisChenu
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4 years 1 month ago #194605
by DenisChenu
www.limesurvey.org/customer-support/contact-us , because none of us work at LimeSurvey GMBH and can answer to you ...
But i think the best solution are toi use your own SMTP server.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
Replied by DenisChenu on topic Some participants receive invitations and others don't (not related to security)
Maybe start by this ...NaBoCIUSSS wrote: the "online version". Version 3.22.5
www.limesurvey.org/customer-support/contact-us , because none of us work at LimeSurvey GMBH and can answer to you ...
But i think the best solution are toi use your own SMTP server.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
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- NaBoCIUSSS
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4 years 1 month ago #194634
by NaBoCIUSSS
Replied by NaBoCIUSSS on topic Some participants receive invitations and others don't (not related to security)
Thanks DenisChenu and thanks for trying...
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