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Issue with html editor (pop up) when I want to edit a question
- anschrei
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4 years 11 months ago #184346
by anschrei
Issue with html editor (pop up) when I want to edit a question was created by anschrei
Hello
I'm using the new version of LS.
When I create a new question I can only write my question in the "normal" box without be able to edit anything (bold, italic, underline, etc.).
When I click on the button "pencil" to edit the question in html, a pop-up appears but it's only a blank window and I can't edit anything (see here a screenshot : imgur.com/a/a3r8eiQ )...
How can I have access to the html editor?
Thanks in advance
I'm using the new version of LS.
When I create a new question I can only write my question in the "normal" box without be able to edit anything (bold, italic, underline, etc.).
When I click on the button "pencil" to edit the question in html, a pop-up appears but it's only a blank window and I can't edit anything (see here a screenshot : imgur.com/a/a3r8eiQ )...
How can I have access to the html editor?
Thanks in advance
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- holch
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4 years 11 months ago #184351
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Issue with html editor (pop up) when I want to edit a question
First of all: "the new version of LS" is not a clear description, because tomorrow the version that was "new" yesterday might be old already. So always copy the full version number (you can find this at the bottom right of your installation) here.
There are different options of for the editor that you can choose in the global settings (if you have access):
- WYSYWIG Editor always on
- WYSYWIG Editor always off
- WYSYWIG Editor can be chosen (your case).
To me it looks like your editor is blocked by a firewall or something. Try to switch to always on and see what happens.
There was a time where the editor took a long time until it appeared, but this should have been solved by now. I can't remember what the problema was back then.
Is your site SSL encrypted?
You are still able to do that, but you need to put the html code.without be able to edit anything (bold, italic, underline, etc.).
There are different options of for the editor that you can choose in the global settings (if you have access):
- WYSYWIG Editor always on
- WYSYWIG Editor always off
- WYSYWIG Editor can be chosen (your case).
To me it looks like your editor is blocked by a firewall or something. Try to switch to always on and see what happens.
There was a time where the editor took a long time until it appeared, but this should have been solved by now. I can't remember what the problema was back then.
Is your site SSL encrypted?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: DenisChenu, anschrei
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- tpartner
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4 years 11 months ago #184370
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Issue with html editor (pop up) when I want to edit a question
What browser?
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- anschrei
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4 years 11 months ago #184728
by anschrei
Replied by anschrei on topic Issue with html editor (pop up) when I want to edit a question
Hello Away I checked with Firefox, Internet Explorer and Chrome.
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- anschrei
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4 years 11 months ago #184729
by anschrei
Replied by anschrei on topic Issue with html editor (pop up) when I want to edit a question
Thank you for your answer. The firewall was the issue.
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