When it comes to the SaaS version of Limesurvey, you are better off to open a support ticket directly with Limesurvey GmbH. They don't always look here into the forum.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: DenisChenu, surrogatekey