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Cannot preview the surveys
- Agreri
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4 years 8 months ago #187850
by Agreri
Cannot preview the surveys was created by Agreri
Dear all,
I am facing a problem with all the surveys I have on my list. Once I click to preview a survey (non-active), I enter the first page and then when I click Enter the following message appears:
This page isn’t working
agreri.limequery.com is currently unable to handle this request.
HTTP ERROR 500
Any ideas?
Thank you very much.
Best regards,
Vasilia
I am facing a problem with all the surveys I have on my list. Once I click to preview a survey (non-active), I enter the first page and then when I click Enter the following message appears:
This page isn’t working
agreri.limequery.com is currently unable to handle this request.
HTTP ERROR 500
Any ideas?
Thank you very much.
Best regards,
Vasilia
The topic has been locked.
- holch
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4 years 8 months ago #187852
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Cannot preview the surveys
usually Error 500 is an issue with the server configuration, rather than the software itself (of course this can't be excluded completely).
But it seems like you are using the SaaS service of Limesurvey Gmbh. So you should create a support ticket via the "Support" link above in the navigation. Most of us here in the forum are volunteers that help with the OSS software Limesurvey and we do not have any access to the servers of the Limesurvey GmbH. So in this case you need to get directly in touch with them, as they are administrating your LS installation.
But it seems like you are using the SaaS service of Limesurvey Gmbh. So you should create a support ticket via the "Support" link above in the navigation. Most of us here in the forum are volunteers that help with the OSS software Limesurvey and we do not have any access to the servers of the Limesurvey GmbH. So in this case you need to get directly in touch with them, as they are administrating your LS installation.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
The following user(s) said Thank You: DenisChenu
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- jelo
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4 years 8 months ago #187853
by jelo
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
Replied by jelo on topic Cannot preview the surveys
Please ask the support (you seem to host via LimeSurvey GmbH) for help. Perhaps they changed something on the server. It looks like a server issue of LimeSurvey GmbH, which is out of scope for us here in the forum.
The support link can be found at the top of this website. Please login and use the ticketsystem.
The support link can be found at the top of this website. Please login and use the ticketsystem.
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
The following user(s) said Thank You: DenisChenu
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- holch
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4 years 8 months ago #187854
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Cannot preview the surveys
Too slow Jelo, too slow...
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- Agreri
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4 years 8 months ago #187855
by Agreri
Replied by Agreri on topic Cannot preview the surveys
Thank you very much for your help!
I will contact via the support.
Do you know if I still can work on a survey and keep continue the translation I am doing in another language? Will the translations be saved?
Thank you again.
Best regards,
Vasilia
I will contact via the support.
Do you know if I still can work on a survey and keep continue the translation I am doing in another language? Will the translations be saved?
Thank you again.
Best regards,
Vasilia
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- mbates
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4 years 8 months ago #187858
by mbates
Replied by mbates on topic Cannot preview the surveys
I am having the same issue and I also have the Hosted subscription. Must be a problem on Lime's server.
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- holch
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4 years 8 months ago #187907
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Cannot preview the surveys
Can we assume that the problem has been resolved?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- mbates
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4 years 8 months ago #187908
by mbates
Replied by mbates on topic Cannot preview the surveys
Yes. The issue is resolved.
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- Agreri
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4 years 8 months ago #187909
by Agreri
Replied by Agreri on topic Cannot preview the surveys
Yes, it has been resolved.
Thank you very much.
Vasilia
Thank you very much.
Vasilia
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- ollehar
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4 years 8 months ago #187932
by ollehar
Replied by ollehar on topic Cannot preview the surveys
Hi,
Yes, we had an internal problem for a couple of hours, a big apology for any issues you encountered, and thank you for your patience.
Olle
Yes, we had an internal problem for a couple of hours, a big apology for any issues you encountered, and thank you for your patience.
Olle
The following user(s) said Thank You: Agreri
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