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Survey loops round to start without confirming completion
- mills
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5 years 10 months ago #169941
by mills
Survey loops round to start without confirming completion was created by mills
Using Latest Stable (Version 3.11.0+180612) - having upgraded from 2.7.
I created a new survey which behaved as expected on preview. It also behaves as expected after putting it live, and logged in on the same browser.
However, if I use a different browser session, or a different browser (or a different device) the survey doesn't show the completion message and instead just displays the survey from the start again. The answers ARE being stored however.
I've tried changing the theme (bootswatch, vanilla and fruity) but that made no difference. I've also tried changing the presentation to Group/All in one - no difference. Also turned off 'Automatically load URL' - no change.
I've not seen this problem before - has anyone else come across it?
I created a new survey which behaved as expected on preview. It also behaves as expected after putting it live, and logged in on the same browser.
However, if I use a different browser session, or a different browser (or a different device) the survey doesn't show the completion message and instead just displays the survey from the start again. The answers ARE being stored however.
I've tried changing the theme (bootswatch, vanilla and fruity) but that made no difference. I've also tried changing the presentation to Group/All in one - no difference. Also turned off 'Automatically load URL' - no change.
I've not seen this problem before - has anyone else come across it?
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- tpartner
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5 years 10 months ago #169948
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Survey loops round to start without confirming completion
That sounds like expected behaviour. Unless using tokens, if you access the survey from a different device or browser, a new session will be initiated so the survey starts from the beginning.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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- mills
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5 years 10 months ago #169981
by mills
Replied by mills on topic Survey loops round to start without confirming completion
No - this is for the same user on the same device - no completion message, just looping to the beginning after finishing the survey.
(I tested using multiple browser/devices to see if I could narrow down the cause, each session looped).
(I tested using multiple browser/devices to see if I could narrow down the cause, each session looped).
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5 years 10 months ago #169982
by mills
Replied by mills on topic Survey loops round to start without confirming completion
Now upgraded to the latest, latest stable release: limesurvey3.12.1+180616
I created a new survey, with just 1 question to test, using the stock themes.
I'm trying to pin this down but it looks like the behaviour has now changed (I didn't spot anything relevant in the outstanding bugs).
It now looks like Firefox and IE work, but Edge does not. On submitting the survey using Edge the survey just restarts AND the answers are NOT saved now (just an incomplete response with no answers stored).
Anyone else tested using Edge?
I created a new survey, with just 1 question to test, using the stock themes.
I'm trying to pin this down but it looks like the behaviour has now changed (I didn't spot anything relevant in the outstanding bugs).
It now looks like Firefox and IE work, but Edge does not. On submitting the survey using Edge the survey just restarts AND the answers are NOT saved now (just an incomplete response with no answers stored).
Anyone else tested using Edge?
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- mills
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5 years 10 months ago #170050
by mills
Can anyone confirm surveys successfully submit OK with Edge (on the latest stable release)?
Replied by mills on topic Survey loops round to start without confirming completion
mills wrote: Anyone else tested using Edge?
Can anyone confirm surveys successfully submit OK with Edge (on the latest stable release)?
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5 years 10 months ago #170061
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Survey loops round to start without confirming completion
Yes, version 3.12.1 surveys submit as expected using Edge.
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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5 years 10 months ago #170065
by atosspm
Replied by atosspm on topic Survey loops round to start without confirming completion
I have the same issue as described above. In Internet Explorer everything is fine, but in Chrome (or Safari) the survey just restarts instead of showing my End-URL.
Any ideas how to solve that? I am also on 3.12.1
Any ideas how to solve that? I am also on 3.12.1
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5 years 10 months ago #170066
by tpartner
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
Replied by tpartner on topic Survey loops round to start without confirming completion
Can you attach a small test survey?
Cheers,
Tony Partner
Solutions, code and workarounds presented in these forums are given without any warranty, implied or otherwise.
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5 years 10 months ago #170067
by atosspm
Replied by atosspm on topic Survey loops round to start without confirming completion
I just checked the bug tracker and there is already an issue about it:
bugs.limesurvey.org/view.php?id=13790
(I need to figure out first how to attach a survey, will get back about it.)
(I need to figure out first how to attach a survey, will get back about it.)
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- holch
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5 years 10 months ago #170070
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey loops round to start without confirming completion
Go to the survey, go to export, choose .lss
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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5 years 10 months ago #170072
by atosspm
Replied by atosspm on topic Survey loops round to start without confirming completion
Thanks, here is a small demo. It's set to automatically redirect to the End-URL. It works in IE but not in Chrome and Safari (I currently don't have access to any other browser for testing.)
Attachments:
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5 years 10 months ago #170074
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic Survey loops round to start without confirming completion
Tried it and it works just fine with Chrome, as long as the survey is activated.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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