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How To Gather Information From Expired Surveys
- KitchM
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10 years 2 months ago #105462
by KitchM
How To Gather Information From Expired Surveys was created by KitchM
My survey expired and I cannot seem to open it to look at the results any longer. How can that be done?
By the way, the survey is still listed, but it is under the subcategory of Expired, and selecting it does nothing to change the screen options.
Thanks.
By the way, the survey is still listed, but it is under the subcategory of Expired, and selecting it does nothing to change the screen options.
Thanks.
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- holch
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10 years 2 months ago #105463
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
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Replied by holch on topic How To Gather Information From Expired Surveys
This is weird, because expired surveys should be accessible without a problem.
I have several "expired" surveys and I can download results, etc.
I have several "expired" surveys and I can download results, etc.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- KitchM
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10 years 2 months ago #105472
by KitchM
Replied by KitchM on topic How To Gather Information From Expired Surveys
Do you think it might be something I've done in my environment?
CentOS 6.5, latest LimeSurvey, Firefox 27.0 on Fedora 20 and Xfce 4.10.1.
CentOS 6.5, latest LimeSurvey, Firefox 27.0 on Fedora 20 and Xfce 4.10.1.
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- holch
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10 years 2 months ago #105473
by holch
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic How To Gather Information From Expired Surveys
That is very hard to say.
How do you try to access the expired surveys? Via the dropdown to the top right or via the overview table with all surveys?
Can you access other surveys?
How do you try to access the expired surveys? Via the dropdown to the top right or via the overview table with all surveys?
Can you access other surveys?
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- Mazi
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10 years 2 months ago #105486
by Mazi
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
Replied by Mazi on topic How To Gather Information From Expired Surveys
Maybe you accidentally de-activated (and re-activated) the survey before letting it expire?
Which Limesurvey version do you use?
Which Limesurvey version do you use?
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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10 years 2 months ago #105514
by holch
But even then he should be able to access the survey, shouldn't he? From what I understood he can't even access the surveys.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
Replied by holch on topic How To Gather Information From Expired Surveys
Mazi wrote: Maybe you accidentally de-activated (and re-activated) the survey before letting it expire?
But even then he should be able to access the survey, shouldn't he? From what I understood he can't even access the surveys.
I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.
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- Mazi
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10 years 2 months ago #105516
by Mazi
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
Replied by Mazi on topic How To Gather Information From Expired Surveys
Correct, holch. Because of mentioning the survey results,. I thought that was the real problem.
KitchM, is there any error message?
What exactly happens, what is the work-flow/links you click?
How do other surveys behave?
What happens if you remove the expiry date?
KitchM, is there any error message?
What exactly happens, what is the work-flow/links you click?
How do other surveys behave?
What happens if you remove the expiry date?
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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- KitchM
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10 years 2 months ago #105528
by KitchM
Replied by KitchM on topic How To Gather Information From Expired Surveys
Thank you everyone. Here's exactly what I do:
1. Log in
2. Select from the Surveys drop-down list:
Please choose....
Expired
My Survey
3. I would get nothing different on the screen except that My Survey was in the selection box.
However.....
I just tried it a couple times again, and it came up like it was supposed to. Go figure.
I had something like this happen the other day with CMSMS, where part of the screen was inactive. Couldn't select a darn thing. And that went away today too.
It must be an evironmental clitch, and I'll bet you anything that it is almost imposible to nail down. Is it server or is it local? But either one would be bizarre. Why would it do it over and over again in one day, but not another, even when everything else seems to work fine? Web pages displayed fine, backup processes worked fine and e-mail worked fine. On the local machine everything else worked fine. I've seen some weird stuff over the years, but it gets annoying real fast.
Oh well, thank you all very much. I appreciated your thoughtful and fast response.
1. Log in
2. Select from the Surveys drop-down list:
Please choose....
Expired
My Survey
3. I would get nothing different on the screen except that My Survey was in the selection box.
However.....
I just tried it a couple times again, and it came up like it was supposed to. Go figure.
I had something like this happen the other day with CMSMS, where part of the screen was inactive. Couldn't select a darn thing. And that went away today too.
It must be an evironmental clitch, and I'll bet you anything that it is almost imposible to nail down. Is it server or is it local? But either one would be bizarre. Why would it do it over and over again in one day, but not another, even when everything else seems to work fine? Web pages displayed fine, backup processes worked fine and e-mail worked fine. On the local machine everything else worked fine. I've seen some weird stuff over the years, but it gets annoying real fast.
Oh well, thank you all very much. I appreciated your thoughtful and fast response.
The topic has been locked.
- Mazi
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- Official LimeSurvey Partner
10 years 2 months ago #105532
by Mazi
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
Replied by Mazi on topic How To Gather Information From Expired Surveys
That really sounds weird, but if it is solved, just forget about it
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
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- KitchM
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10 years 2 months ago #105535
by KitchM
Replied by KitchM on topic How To Gather Information From Expired Surveys
You are quite right. I feel the same way about it.
Thanks.
Thanks.
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