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LimeStore purchase models
- ollehar
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- LimeSurvey GmbH Employee
I'd like some feedback on possible purchase models and support on LimeStore.
We want to support:
* One-off payments
* Subscriptions
An open question is which version of an extension the customer buys, and how long bug fixes will be supplied.
Examples:
Customer buys extension EX 1.0.0 with one-off payment. EX 1.0.1 is released, customer can download it on the extension library page on limesurvey. EX 2.0.0 is released, customer can or cannot download it? If it contains lots of new functionality, maybe it's better created as a new extension called SUPEREX or similar.
Customer subscribes to EX 1.0.0. Bug fix 1.0.1 is released. The customer can download it. After subscription is expired, customer will not (or?) be able to download further bug fixes like 1.0.2 etc.
Any comments or preferences?
- ollehar
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- DenisChenu
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- LimeSurvey Community Team
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I don't want to sell subscription (Licence), because all my plugins still free by like a speech.
But there are subscription for automatic update, and with subscription came support …
In my opinion : it must be near LimeSurvey subscription system : autoupdate do 2.X and 3.X and future 4.X or 5.X : plugins muts follow the same system …
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- ollehar
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Which support and updates do you offer for people who buy your plugins, Denis?
- Mazi
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- Official LimeSurvey Partner
Extension versioning:
Especially for templates we are providing different versions of the same product due to compatibility reasons. At our shop system (WooCommerce) this is done by creating so called variations. Check this template for example. At the product page you can select the version top right: survey-consulting.com/product/limesurvey-template-janus/
Technically, a variation is like a stand alone product and you get a different ZIP file depending on the version you select.
So we need to find a way to deal with this since the same product may not be compatible with different Limesurvey versions.
Subscriptions vs. one-time payments:
I recommend that the product owner can set a price for each. We by default provide support for a full year but usually answer questions later as well. Maybe we add a "support included for..." field for both options as well?
If the owner doesn't want to provide further support anymore e.g. for subscriptions, how can we deal with that?
Best regards/Beste Grüße,
Dr. Marcel Minke
Need Help? We offer professional Limesurvey support: survey-consulting.com
Contact: marcel.minke(at)survey-consulting.com
- DenisChenu
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I sell only new plugins : 6 month warranty (for LS compatibility) in general.ollehar wrote: Which support and updates do you offer for people who buy your plugins, Denis?
For setup and plugin support : 1 month email support + 1 hour call support. 3 month warranty.
[strike]About LimeSurvey pro hosting : i don't understans "One-off" ? For me there are only Subscriptions (with included minimal support according to the price).[/strike] OK : subscription only .
Else i'm upset about some great plugin but need "Tools" plugin : can have plugins pack ? For example :
1. responseListAndManage pack = responseListAndManage + getQuestionInformation + reloadAnyResponse + renderMessage
2. surveyChaining = surveyChaining+ getQuestionInformation + reloadAnyResponse + renderMessage
3. maintenanceMode : maintenanceMode + renderMessage
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
- ollehar
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Mazi wrote: @Ollehar, my 2 cents:
Extension versioning:
Especially for templates we are providing different versions of the same product due to compatibility reasons. At our shop system (WooCommerce) this is done by creating so called variations. Check this template for example. At the product page you can select the version top right: survey-consulting.com/product/limesurvey-template-janus/
Technically, a variation is like a stand alone product and you get a different ZIP file depending on the version you select.
So we need to find a way to deal with this since the same product may not be compatible with different Limesurvey versions.
Hm, this probably will have to be solved by adding different extensions. But yes, somehow pointing out a relation between them would be good.
- ollehar
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Mazi wrote: I recommend that the product owner can set a price for each. We by default provide support for a full year but usually answer questions later as well. Maybe we add a "support included for..." field for both options as well?
If the owner doesn't want to provide further support anymore e.g. for subscriptions, how can we deal with that?
Do you offer free bug-fix releases for everyone who bought the template? How would you notify about a new release?
- ollehar
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Mazi wrote: If the owner doesn't want to provide further support anymore e.g. for subscriptions, how can we deal with that?
I'm not sure yet, have to check if the terms and conds say anything about this scenario.
- DenisChenu
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Still have solution for installing upgrading via zip/git
But can get a subscription to have the update of some plugin inside LimeSurvey with alert and all.
This is the real service and it came with some support and warranty.
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.
- ollehar
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DenisChenu wrote:
I sell only new plugins : 6 month warranty (for LS compatibility) in general.ollehar wrote: Which support and updates do you offer for people who buy your plugins, Denis?
For setup and plugin support : 1 month email support + 1 hour call support. 3 month warranty.
[strike]About LimeSurvey pro hosting : i don't understans "One-off" ? For me there are only Subscriptions (with included minimal support according to the price).[/strike] OK : subscription only .
Else i'm upset about some great plugin but need "Tools" plugin : can have plugins pack ? For example :
1. responseListAndManage pack = responseListAndManage + getQuestionInformation + reloadAnyResponse + renderMessage
2. surveyChaining = surveyChaining+ getQuestionInformation + reloadAnyResponse + renderMessage
3. maintenanceMode : maintenanceMode + renderMessage
Thanks for the support example! I guess we need a "support" field for every extension, to be shown on the product details page?
For extension packages, we would need support from LS first, so it can install a ZIP-file that contains multiple plugins? Either that, or a way to relate different extensions, "good with", "requires", "required by", ...
- DenisChenu
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- LimeSurvey Community Team
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- Thank you received: 2491
You mean LS pro/saas ? Or CE ? (for CE it's free for sure)we would need support from LS first,
Yes, there are already a feature about that .ollehar wrote: Either that, or a way to relate different extensions, "good with", "requires", "required by", ...
But selling getQuestionInformation on SAAS even at 5€ : nobody get it alone. reloadAnyResponse have some interest but …
For renderMessage : i think i can add it (fixed to remove 2.X support system) in 4.X in general plugin. It's only an helper for other plugin: and really more light since 3.14 …
Assistance on LimeSurvey forum and LimeSurvey core development are on my free time.
I'm not a LimeSurvey GmbH member, professional service on demand , plugin development .
I don't answer to private message.