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Survey importing error on freshly installed 3.22.8

  • ccalmendra
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4 years 4 weeks ago #195448 by ccalmendra
Hello,
I have freshly installed version 3.22.8 and tried to import a survey (.lss file). LimeSurvey response:

Redirects to:
Code:
<my-web-server>/limesurvey/index.php/admin/survey/sa/copy

Response:
Code:
Forbidden
 
You don't have permission to access this resource.
Apache/2.4.29 (Ubuntu) Server at <my-web-server> Port 443

Note 1: I tried to import a file with invalid extension (e.g. *.pdf), and the system answered "Import failed. You specified an invalid file type 'pdf'."
Note 2: I tried to import a corrupted file (a .lss with invalid content), and the system answered "An error occurred uploading your file. This may be caused by incorrect permissions for the application /tmp folder."

Most probably, this is not a bug. However, IT personnel and me have no clue on where to look in the OS/filesystem/installation to find the problem. We have n-checked the directory permissions and installation requirements indicated in the Manual. Above follows the info from the installation:
Code:
    LimeSurvey version
    3.22.8
    LimeSurvey build
    200309
    Operating system
    Linux webserver2 4.15.0-88-generic #88-Ubuntu SMP Tue Feb 11 20:11:34 UTC 2020 x86_64
    PHP version
    7.2.24-0ubuntu0.18.04.3
    Web server name
    <my-web-server>
    Web server software
    Apache/2.4.29 (Ubuntu)
    Web server info
    Apache/2.4.29 (Ubuntu) Server at <my-web-server> Port 443
    Database driver
    mysql
    Database driver version
    mysqlnd 5.0.12-dev - 20150407 - $Id: 3591daad22de08524295e1bd073aceeff11e6579 $
    Database server info
    Uptime: 16154289 Threads: 1 Questions: 434803574 Slow queries: 6384 Opens: 3395204 Flush tables: 1 Open tables: 400 Queries per second avg: 26.915
    Database server version
    Uptime: 16154289 Threads: 1 Questions: 434803574 Slow queries: 6384 Opens: 3395204 Flush tables: 1 Open tables: 400 Queries per second avg: 26.915

If anyone has any clue, please let me know.

Regards,
Camilo.
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  • holch
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4 years 4 weeks ago #195452 by holch
This sounds like a permission problem. Check all permissions of folders like the tmp folder. What permissions does the tmp folder have?

I answer at the LimeSurvey forum in my spare time, I'm not a LimeSurvey GmbH employee.
No support via private message.

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