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Navigation Problems on iPhone and Mac

  • TomBenj
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4 years 1 week ago - 4 years 1 week ago #196678 by TomBenj
Navigation Problems on iPhone and Mac was created by TomBenj
I ran into this odd problem, which only seems to appear on iPhones or other Mac computers. When the user clicks the Next button there's a pop-up message saying "Please use the survey navigation buttons or index. It appears you attempted to use the browser button to re-submit a page". An odd twist is that the user can enter garbage into the fields and then Next works, but if she chooses a previously remembered entry (like name and email), the error occurs.



Does anyone know how to resolve this? We have our own install running version 3.22.11+200330

Thanks,
Tom
Tom Benjamin
President, CUPE Local 1978
Last edit: 4 years 1 week ago by TomBenj. Reason: Attachment image was too large
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4 years 1 week ago #196684 by jelo
Replied by jelo on topic Navigation Problems on iPhone and Mac
With "iPhone and Mac" you mean the browser Safari, right?
If you e.g use Firefox on MacOS or iOS the issue is not there, right?

I remember the issue in the Samsung browser on mobile devices.
The ticket never was really solved.
bugs.limesurvey.org/view.php?id=14666

I recommend you create a new, simple survey. If you can reproduce the issue, I recommend to open a bugticket and attach a LSS export file.

Infos about browser version / os version should be part of that ticket.

I don't see any changelog in the last few updates of LimeSurvey.
Code:
Changes from 3.22.11 (build 200330) to 3.22.12 (build 200406) April 6, 2020
-Fixed issue #16074: Wrong survey url when directLogin from beforeRegister event (Marko Bischof)
-Fixed issue #16069: Deactivate survey using tokens in Postgres 12 shows error (Carsten Schmitz)
-Fixed issue #15987: Move surveys from group A to group B now shows correct message "success" when saving was successful (Patricia Stelling)

 
Changes from 3.22.10 (build 200323) to 3.22.11 (build 200330) March 30, 2020
-Fixed issue: Quota not working for array 10-point (Olle Harstedt)
-Fixed issue 16037: Trim entered e-mail addresses  (fkroener)
#Updated translation: Italian by lfanfoni
#Updated translation: Italian (Informal) by lfanfoni
#Updated translation: French (France) by c_schmitz, DenisChenu
#Updated translation: Finnish by Jmantysalo
#Updated translation: Croatian by rovinj
#Updated translation: Catalan by qualitatuvic
The meaning of the word "stable" for users
www.limesurvey.org/forum/development/117...ord-stable-for-users
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3 years 7 months ago #204654 by stellaa9x
Replied by stellaa9x on topic Navigation Problems on iPhone and Mac
I have the same problem, anyone help me?
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  • TomBenj
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3 years 7 months ago #204758 by TomBenj
Replied by TomBenj on topic Navigation Problems on iPhone and Mac
Sorry stellaa9x, I got nowhere with this, and ended up moving my surveys to SurveyMonkey. I opened two bug tickets and started another thread in the LimeSurvey forums - forums.limesurvey.org/forum/design-issue...-cannot-finsh-survey
Tom Benjamin
President, CUPE Local 1978
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